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2.0 - 12.0 years
15 - 20 Lacs
Navi Mumbai, Maharashtra, India
On-site
Role Description Regulatory Operations is responsible for defining and implementing procedures which provide regulatory operations services for various divisions of the bank and its group entities. This is to support the bank in its efforts to ensure regulatory compliance. Work includes: Partnering with the banks regulatory team to translate regulation into operational processes/procedures assisted Developing the banks information technology infrastructure Developing and implementing regulatory strategies, procedures and controls for new products and/or business activities that require governmental approvals Preparing and submitting regulatory applications such as permits, licenses, certificates and authorization required by governmental agencies Coordinating government interactions and compliance activities; and interacts with regulatory agencies What well offer you As part of our flexible scheme, here are just some of the benefits that you'll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Support the RTB team lead in protecting DB from legal, regulatory and reputational risk with regard to business involving sanctioned entities and / or countries. Ensure diligent review and confirmation of transactions that require escalation to a Level 2 investigator and decide on these in full compliance with the applicable Sanctions regulations and the bank's policies and procedures. Execute internal control checks as defined in the KOP documentation and Embargo control framework documents governed by AFC Sanction & Embargo. Support any applicable reporting obligations to the competent authorities with respect to transaction handling. Convert timely the update of the relevant embargo lists in respective filtering systems implement the data to central and decentralized tools in GT and Operations. Support CoC Regulatory Filtering team on the adoption of new clients Your Key Accountabilities RTB focus Primarily review stopped messages and take a decision on them (either pass or investigate), based on limited set of rules provided and maintained by AFC. Record rationale for decision from pre-defined set of options. Seek feedback from more senior investigators/reviewers, where their decisions fail the four-eye control. Provide support feedback loop and filter optimization by identifying repeat mismatches to propose Good Guys. Use user access privileges only for authorised purposes; actively safeguard sensitive and confidential information. CTB focus Supports TSMO / AFC related change projects Supports remediation actions owned by TSMO / AFC Training & Development Participate Trainings such as on HotScan, Sanctions policies, L1 procedures, specific payment types, including structure / form of messages. Your skills and experience Sanctions and Regulatory Filtering SWIFT Message Format and Fields SWIFT Payment Flow SEPA Message Structure and Payment Flow MS Office (MS Excel, Word and Outlook) Proficient in e mail communication Good communication skills (Written & Verbal) Ability to support rotational shifts Ready to support on weekends How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs
Posted 1 month ago
2.0 - 12.0 years
15 - 20 Lacs
Mumbai, Maharashtra, India
On-site
Role Description Regulatory Operations is responsible for defining and implementing procedures which provide regulatory operations services for various divisions of the bank and its group entities. This is to support the bank in its efforts to ensure regulatory compliance. Work includes: Partnering with the banks regulatory team to translate regulation into operational processes/procedures assisted Developing the banks information technology infrastructure Developing and implementing regulatory strategies, procedures and controls for new products and/or business activities that require governmental approvals Preparing and submitting regulatory applications such as permits, licenses, certificates and authorization required by governmental agencies Coordinating government interactions and compliance activities; and interacts with regulatory agencies What well offer you As part of our flexible scheme, here are just some of the benefits that you'll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Support the RTB team lead in protecting DB from legal, regulatory and reputational risk with regard to business involving sanctioned entities and / or countries. Ensure diligent review and confirmation of transactions that require escalation to a Level 2 investigator and decide on these in full compliance with the applicable Sanctions regulations and the bank's policies and procedures. Execute internal control checks as defined in the KOP documentation and Embargo control framework documents governed by AFC Sanction & Embargo. Support any applicable reporting obligations to the competent authorities with respect to transaction handling. Convert timely the update of the relevant embargo lists in respective filtering systems implement the data to central and decentralized tools in GT and Operations. Support CoC Regulatory Filtering team on the adoption of new clients Your Key Accountabilities RTB focus Primarily review stopped messages and take a decision on them (either pass or investigate), based on limited set of rules provided and maintained by AFC. Record rationale for decision from pre-defined set of options. Seek feedback from more senior investigators/reviewers, where their decisions fail the four-eye control. Provide support feedback loop and filter optimization by identifying repeat mismatches to propose Good Guys. Use user access privileges only for authorised purposes; actively safeguard sensitive and confidential information. CTB focus Supports TSMO / AFC related change projects Supports remediation actions owned by TSMO / AFC Training & Development Participate Trainings such as on HotScan, Sanctions policies, L1 procedures, specific payment types, including structure / form of messages. Your skills and experience Sanctions and Regulatory Filtering SWIFT Message Format and Fields SWIFT Payment Flow SEPA Message Structure and Payment Flow MS Office (MS Excel, Word and Outlook) Proficient in e mail communication Good communication skills (Written & Verbal) Ability to support rotational shifts Ready to support on weekends How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs
Posted 1 month ago
1.0 - 6.0 years
1 - 6 Lacs
Jaipur, Rajasthan, India
On-site
Role Description Regulatory Operations is responsible for defining and implementing procedures which provide regulatory operations services for various divisions of the bank and its group entities. This is to support the bank in its efforts to ensure regulatory compliance. Work includes: Partnering with the banks regulatory team to translate regulation into operational processes/procedures assisted Developing the banks information technology infrastructure Developing and implementing regulatory strategies, procedures and controls for new products and/or business activities that require governmental approvals Preparing and submitting regulatory applications such as permits, licenses, certificates and authorization required by governmental agencies Coordinating government interactions and compliance activities; and interacts with regulatory agencies What well offer you As part of our flexible scheme, here are just some of the benefits that you'll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Support the RTB team lead in protecting DB from legal, regulatory and reputational risk with regard to business involving sanctioned entities and / or countries. Ensure diligent review and confirmation of transactions that require escalation to a Level 2 investigator and decide on these in full compliance with the applicable Sanctions regulations and the bank's policies and procedures. Execute internal control checks as defined in the KOP documentation and Embargo control framework documents governed by AFC Sanction & Embargo. Support any applicable reporting obligations to the competent authorities with respect to transaction handling. Convert timely the update of the relevant embargo lists in respective filtering systems implement the data to central and decentralized tools in GT and Operations. Support CoC Regulatory Filtering team on the adoption of new clients Your Key Accountabilities RTB focus Primarily review stopped messages and take a decision on them (either pass or investigate), based on limited set of rules provided and maintained by AFC. Record rationale for decision from pre-defined set of options. Seek feedback from more senior investigators/reviewers, where their decisions fail the four-eye control. Provide support feedback loop and filter optimization by identifying repeat mismatches to propose Good Guys. Use user access privileges only for authorised purposes; actively safeguard sensitive and confidential information. CTB focus Supports TSMO / AFC related change projects Supports remediation actions owned by TSMO / AFC Training & Development Participate Trainings such as on HotScan, Sanctions policies, L1 procedures, specific payment types, including structure / form of messages. Your skills and experience Sanctions and Regulatory Filtering SWIFT Message Format and Fields SWIFT Payment Flow SEPA Message Structure and Payment Flow MS Office (MS Excel, Word and Outlook) Proficient in e mail communication Good communication skills (Written & Verbal) Ability to support rotational shifts Ready to support on weekends How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs
Posted 1 month ago
1.0 - 6.0 years
2 - 4 Lacs
Mumbai, Mumbai (All Areas)
Work from Office
Urgent Hiring For Anti Money Laundering (AML} /Fraud Investigation Experience- Minimum 6 Months on paper exp as a AML Analyst. Undergraduate can apply. Shit- 24/7 , Any 9 hours, Package - 4.25 Lpa Immediate joiners. connect on HR Sangeeta 7693928266 Required Candidate profile 6 month of experience preferred in "Anti money laundering" field. Excellent verbal and written communication Problem-solving and time management skills Immediate joiners only
Posted 1 month ago
1.0 - 5.0 years
3 - 5 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Hiring Financial Crime & KYC experts with 1–2 years of experience | UK shift role Strong communication skills | Graduates only Face-to-face interview only Max CTC up to 5.5 LPA To Apply: 98109 96899(WhatsApp Resume) Email: latika.chopra05@gmail.com Required Candidate profile Experienced Financial Crime professionals with expertise in AML, KYC, CDD, EDD, Sanction Screening & Transaction Monitoring Excellent communication skills UK shift. F2F interview. Immediate joiners
Posted 1 month ago
1.0 - 6.0 years
2 - 5 Lacs
Chennai
Work from Office
Only Experience in KYC Compliance / KYC /Transaction Monitoring. Work location: Chennai Should have Good communication Graduation mandatory 5 days working Salary 5lpa Core Knowledge in International KYC is Required Call Swathi 6357012499 . . . Required Candidate profile Candidate should have minimum 1 yr Experience in International KYC compliance / KYC and Transaction Monitoring. Immediate joiners preferred Refer your Friends & Colleagues
Posted 1 month ago
5.0 - 10.0 years
5 - 12 Lacs
Navi Mumbai, Pune
Work from Office
eClerx is conducting a Walk-In Interview Drive @Jaipur . Date- 21st Jun 2025 Time- 10:00 AM- 4:00 PM Venue- Four Points by Sheraton, City Square, Tonk Road, Jaipur, Rajasthan POC- Reshma Hake | Contact details- 7709996071/ reshma.hake@eclerx.com (Call only if necessary) Instructions- Mandatory to carry two hard copies of your updated resume. Carry one original government ID card (PAN/ Aadhar/ Voter Card). At the entry gate/reception, you have to scan the QR Code and complete the registration process (Mandatory). Mention HR- Reshma Hake on top of your resume. Work location- Mumbai/ Pune (Work from Office) Process- Financial Crime Compliance (Global KYC) Roles- Senior Analyst (2-4 years experience) Associate Process Manager (4-6 years experience) Process Manager (6+ years experience along with people management) Responsibilities: - Maintain working knowledge of various internal processes including KOPs, Local Regulations & Guidelines. • Publishing of MIS on status of the KYC Periodic Review to the Senior Management of the Bank (Both Regional & Local) • Ensure that there are no Critical Audit Points as a result of Regulatory or Internal Audits. • Rollout of any new KYC Policy / Regulations and also proper understanding of the same within the team and stakeholders. For the delivery of high standards of client service, at the same time ensuring that all internal (e.g. Risk) and external (e.g. Compliance) standards requirements are met in full. • Ensure appropriate escalation policies exist and are followed. Work collectively with management, develop and maintain a motivated and professionally trained staff, ensuring appropriate capacity planning, adherence to and improvement in performance and quality standards and appropriate career development. • Provide leadership support, guidance and coaching to the team. • Ensure key stakeholders are kept informed of the progress and challenges and escalating issues where appropriate. • Work in a high-pressure and time-sensitive environment. • Perform quality checks to ensure that defined guidelines are adhered for excellent QA scores. • Work as the process owner and ensure end to end management of all activities associated with the process. Ensure adherence to standards, procedures and also identify risk mitigates wherever there is a control issue. Qualifications- Individual should have a Bachelor's/Masters degree in any stream, any certification/diploma in AML/KYC domain would be an added advantage. 6 to 9 years' experience in AML Compliance & KYC within the financial services industry with experience in Data Quality and Controls Work closely with other internal teams to ensure top of the line service to Clients. Prioritize tasks and ensure adherence to timelines for completion of activities Initiate and lead change management initiatives within the team. Ensure structured upward & downward communication Responsible for ensuring that cases are managed effectively and consistently in line with the agreed process; ensuring that all aspects of delivery are running effectively and if necessary, escalating issues. Liaises with multiple internal stakeholders to ensure the smooth delivery of KYC & AML services to clients. Supports the production of critical metrics and reporting which provide data related to department performance, risk quantification and stratification. Review complex KYC cases and ensure appropriate escalation to internal teams such as AML. You will be an individual contributor as a part of a team with a predetermined focused scope of work. Good experience in MS-Office applications like Excel, Word, Power point, Outlook etc.
Posted 1 month ago
1.0 - 6.0 years
2 - 7 Lacs
Hyderabad
Work from Office
Greetings Openings:100 Designation:SPE/SME Skills:AML, KYC , SANCTION SCREENING Exp:1+ Yr Loc. :Hyderabad CTC:SPE : Upto 5 Lpa / SME : Upto 7 Lpa Call: Dinesh-9079424224 Devansh-9694186165 Appy to:hydconverse@gmail.com Rgrds Team Converse
Posted 1 month ago
1.0 - 5.0 years
2 - 4 Lacs
Chennai
Work from Office
Opening:50 Desig:SPE/SME Skills: Swift Payment/Payment Investigation Exp:1+ Yr Loc.:Chennai CTC : upto 5 Lpa Call: Lakshya-8875402357 Aayushi -9783271432 Appy to:conversechennai01@gmail.com Team Converse
Posted 1 month ago
3.0 - 5.0 years
4 - 4 Lacs
Madurai, Salem, Erode
Work from Office
1. Ensuring compliance with the process and login checklists at all times 2. Compliance of sanction and disbursement conditions 3. Coordinate with Branch Sales and Credit teams for smooth flow of loan files 4. Assist Location Ops Head during various Audits (Concurrent, Stat, NHB) 5. Assist Location Ops Head in ensuring Branch Infra & Admin Compliance at all times as per NHB & Organization norms 6. Branch Ops MIS management 7. Execution knowledge of Regulatory activities like CERSAI, CKYC and other reporting Authorities 8. Ensure all loan documents are safely stored at Branch premises and dispatched for vault storage in a timely and qualitative manner
Posted 1 month ago
2.0 - 7.0 years
5 - 12 Lacs
Navi Mumbai, Pune
Work from Office
Hi Jaipur , Big Walk-In Drive Alert eClerx is excited to announce a Walk-In Recruitment Drive for our Financial Crime Compliance (FCC) division! (Global KYC). Walk-In Dates: 20th & 21st June 2025 Time: 10:00 AM to 4:00 PM Venue: Four Points by Sheraton, City Square, Tonk Road, Jaipur, Rajasthan For Entry - Email your CV to Amruta.Kavluru.C@eclerx.com for gate pass to be generated Mention HR Amruta Kavluru over CV Open Roles: Senior Analyst Associate Process Manager Process Manager Required Skillsets: Financial Crime | KYC | CDD | EDD Due Diligence | Client Onboarding | Periodic Reviews Tools: Lexis Nexis, Fenergo, WorldCheck AML | PEP | UBO | Remediation | Transaction Monitoring Experience: 212 years Job Locations: Navi Mumbai & Pune Notice Period: Immediate joiners or up to 60 days What to Bring: 2 Updated Copies of Your Resume Valid Government ID Proof 1 Passport-Size Photograph Why Choose eClerx? At eClerx, we believe in nurturing talent, embracing innovation, and driving growth. This is your chance to thrive in a high-energy environment and build a career in one of the most critical sectors of the financial world. For More Info: Contact: Amruta Kavluru Email: Amruta.Kavluru.C@eclerx.com
Posted 1 month ago
1.0 - 5.0 years
4 - 7 Lacs
Bengaluru
Work from Office
Dear Candidates, Huge Opening for Fraud / Sanction Screening / Risk investigator Sal up to 7ctc Job Responsibilities: Monitor fraud queues to eliminate the fraud risk from the customer accounts and ensure risky transactions are stopped Conduct thorough investigations using internal tools to detect fraudulent activity Review chargeback data to identify meaningful patterns Deliver a best-in-class, truly delightful experience to Toast restaurants and prospects through successful communication (both written and verbal) Provide insights on fraud trends for different Toast fintech products Discuss and work on the escalations to provide best solutions for customers Suggest and implement improvements to existing fraud SOPs and methodologies Provide insights to Data Analyst, Product and Engineering Teams to improve the existing fraud tools and procedures. Roles : Transaction Monitoring. Risk Assessment & Management. Fraud and Financial Crime Prevention. Internal Controls and Monitoring. Reporting and Documentation. Fraud and Financial Crime Prevention. Liaison with Regulators and Auditors. Risk Mitigation Strategy Development. CDD/EDD/PEP SAR/ATO/MONEY MULE Sanction Screening Desired Candidate Profile: Possess good analytical skills - detail oriented Possess good communication skills, both oral and written With min 1 years Exp and above Mandatory Have a good attitude - should be committed to the work Work Location Bangalore Looking for International Banking Experience Qualifications & Experience: Education: Graduate with Exp can apply Experience: 1-7years of experience in risk management, compliance, or internal audit. Experience in financial services, banking, or the relevant industry is a plus . Call HR Sameera- 9900975043 Email ID - sameera@thejobfactory.co.in
Posted 1 month ago
1.0 - 6.0 years
3 - 7 Lacs
Bengaluru
Work from Office
**"Find Your Dream Call Center Job with JobShop!** - Discover multiple job openings in one place! JobShop, India's largest BPO recruitment company, is hiring for voice , non-voice, Technical support roles. Dear Candidates, Huge Opening for Fraud investigation/ Risk investigator Sal up to 7.5lpa Job Responsibilities: Monitor fraud queues to eliminate the fraud risk from the customer accounts and ensure risky transactions are stopped Conduct thorough investigations using internal tools to detect fraudulent activity Review chargeback data to identify meaningful patterns Provide insights on fraud trends for different Toast fintech products Discuss and work on the escalations to provide best solutions for customers Suggest and implement improvements to existing fraud SOPs and methodologies Provide insights to Data Analyst, Product and Engineering Teams to improve the existing fraud tools and procedures. Roles : Risk Assessment & Management. Fraud and Financial Crime Prevention. Internal Controls and Monitoring. Reporting and Documentation. Fraud and Financial Crime Prevention. Liaison with Regulators and Auditors. Risk Mitigation Strategy Development SAR/ATO/MONEY MULE Skill set : AML,KYC,FIU Desired Candidate Profile: Possess good analytical skills - detail oriented Possess good communication skills, both oral and written With min 1 years Exp Company Requirement. Have a good attitude - should be committed to the work Work Location Bangalore Looking for International Banking Experience Qualifications & Experience: Education: Graduate with Exp can apply Experience: 1-4years of experience in risk management, compliance, or internal audit. Experience in financial services, banking, or the relevant industry is a plus. How to Apply: Call Us On 9964080000 or 6362028414 or visit jobshop.ai to explore other open positions with us
Posted 1 month ago
1.0 - 5.0 years
4 - 7 Lacs
Bengaluru
Work from Office
International Banking only Immediate joiners only 5 days work 2 week off 1 way transport US Rotational shift/Off Min 1 year exp Bangalore location 3 round of interview Call HR Raksha@9900969073 raksha@thejobfactory.co.in
Posted 1 month ago
1.0 - 5.0 years
4 - 7 Lacs
Bengaluru
Work from Office
Dear Candidates, Huge Opening for Fraud / Sanction Screening / Risk investigator Sal up to 7ctc Job Responsibilities: Monitor fraud queues to eliminate the fraud risk from the customer accounts and ensure risky transactions are stopped Conduct thorough investigations using internal tools to detect fraudulent activity Review chargeback data to identify meaningful patterns Deliver a best-in-class, truly delightful experience to Toast restaurants and prospects through successful communication (both written and verbal) Provide insights on fraud trends for different Toast fintech products Discuss and work on the escalations to provide best solutions for customers Suggest and implement improvements to existing fraud SOPs and methodologies Provide insights to Data Analyst, Product and Engineering Teams to improve the existing fraud tools and procedures. Roles : Transaction Monitoring. Risk Assessment & Management. Fraud and Financial Crime Prevention. Internal Controls and Monitoring. Reporting and Documentation. Fraud and Financial Crime Prevention. Liaison with Regulators and Auditors. Risk Mitigation Strategy Development. CDD/EDD/PEP SAR/ATO/MONEY MULE Sanction Screening Desired Candidate Profile: Possess good analytical skills - detail oriented Possess good communication skills, both oral and written With min 1 years Exp and above Mandatory Have a good attitude - should be committed to the work Work Location Bangalore Looking for International Banking Experience Qualifications & Experience: Education: Graduate with Exp can apply Experience: 1-7years of experience in risk management, compliance, or internal audit. Experience in financial services, banking, or the relevant industry is a plus . Call HR Shruthi- 9008812627 Email ID - shruthic@thejobfactory.co.in
Posted 1 month ago
10.0 - 20.0 years
9 - 14 Lacs
Gurugram
Work from Office
It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moments notice, mastering consistency in an ever-changing world thats what it takes to get there. If that's something you want to be apart of, apply today! What does a Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. Come on now, we need your full attention because its time to imagine what its like being a Senior Operations Manager.Imagine yourself going to work with one thing on your mind: that in most companies, it’s all about the KPIs but in TaskUs it’s all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients.Operations Manager, you are also responsible for making sure that KPIs are being met consistently. You need to come up with ways in which to effectively make each employee reach their best potential. With this, you must also be creative because you need to devise effective plans on how to make each employee reach their target. As a leader, you must also gain the trust and respect of your employees because let’s face it -- how can you lead when people don’t believe you? You need to be able to reach out to them, drop by their workstations, have short chit-chats, and make them feel important. You need to be able to identify their strengths and weaknesses, take advantage of them and assign them tasks that will help them work on their weaknesses and showcase their talents. This way, you are able to manage relationships better and develop people at the same time.Requirements:So, what is it we’re looking for? Since this is a Senior Operations Manager post, we’d need someone who already has the skills to even call themselves a Manager. We’re looking for someone who has strong interpersonal skills, verbal and written communication skills and most importantly empathy. Someone who has a high affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.We need someone who is responsible and has a good track record of meeting and delivering targets. Someone who can articulate him/herself well enough with others, like teammates and clients. We need someone who can multitask and work in a fast-paced environment. Someone who can lead and is great in analyzing situations and data. BAU Transactions: Handling SOW for different vertical of campaign Demonstrate achievement of results e.g. business improvements, cost savings, revenue generation Liaising with different departments to ensure smooth and effective operational delivery Translate business strategy into day to day delivery Collaborating with different stakeholders for new launches if any Stakeholder management ensures there is smooth communication between all the departments. Responsible for all aspects of operations which include monitoring staffing, temporary coverage and training, delivering excellent client service Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development) Manage the day-to-day operations in accordance with requirements and SLAs set out in this SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases. Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms Drive Operations teams to deliver continuous improvement and productivity/quality gains Client Relationship Management Ensure delivery of Client KPIs/ targets including day to day service levels, customer experience, quality and compliance measures Manage and develop the operational client relationships by conducting (where appropriate) operational client review meetings and day to day ops liaison with client build and maintain strong client relationships Ensuring a smooth transition of new business Ensuring all the KPI’s delivery as per SOW agreement with the client Flag and escalate business risks timely to the client Profitability Enablement and Purview of finance & revenue Timecard management to ensure no loss of productive hours Timely update of revenue file to ensure zero discrepancies on projected vs actual revenue Timely generation of invoice Team and People Management Execute a well-defined Communication and Engagement model in place to ensure that the team understands the performance of our business and also that they understand the needs of their teams effectively managing and coaching Operations Managers and Team Leaders Provide exceptional people management, mentorship and career development to members of your team, including managers and Agents, achieve low attrition levels and high employee engagement Provide exceptional people management, mentorship and career development to members of your team, including managers and Agents, achieve low attrition levels and high employee engagement Preferred candidate profile Perks and benefits
Posted 1 month ago
6.0 - 11.0 years
6 - 11 Lacs
Gurugram
Work from Office
It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moments notice, mastering consistency in an ever-changing world thats what it takes to get there. If that's something you want to be apart of, apply today! What does a Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. Come on now, we need your full attention because it’s time to imagine what it’s like being a Senior Operations Manager.Imagine yourself going to work with one thing on your mind: that in most companies, it’s all about the KPIs but in TaskUs it’s all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients.Operations Manager, you are also responsible for making sure that KPIs are being met consistently. You need to come up with ways in which to effectively make each employee reach their best potential. With this, you must also be creative because you need to devise effective plans on how to make each employee reach their target. As a leader, you must also gain the trust and respect of your employees because let’s face it -- how can you lead when people don’t believe you? You need to be able to reach out to them, drop by their workstations, have short chit-chats, and make them feel important. You need to be able to identify their strengths and weaknesses, take advantage of them and assign them tasks that will help them work on their weaknesses and showcase their talents. This way, you are able to manage relationships better and develop people at the same time.Requirements:So, what is it we’re looking for? Since this is a Senior Operations Manager post, we’d need someone who already has the skills to even call themselves a Manager. We’re looking for someone who has strong interpersonal skills, verbal and written communication skills and most importantly empathy. Someone who has a high affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.We need someone who is responsible and has a good track record of meeting and delivering targets. Someone who can articulate him/herself well enough with others, like teammates and clients. We need someone who can multitask and work in a fast-paced environment. Someone who can lead and is great in analyzing situations and data. BAU Transactions: Handling SOW for different vertical of campaign Demonstrate achievement of results e.g. business improvements, cost savings, revenue generation Liaising with different departments to ensure smooth and effective operational delivery Translate business strategy into day to day delivery Collaborating with different stakeholders for new launches if any Stakeholder management ensures there is smooth communication between all the departments. Responsible for all aspects of operations which include monitoring staffing, temporary coverage and training, delivering excellent client service Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development) Manage the day-to-day operations in accordance with requirements and SLAs set out in this SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases. Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms Drive Operations teams to deliver continuous improvement and productivity/quality gains Client Relationship Management Ensure delivery of Client KPIs/ targets including day to day service levels, customer experience, quality and compliance measures Manage and develop the operational client relationships by conducting (where appropriate) operational client review meetings and day to day ops liaison with client build and maintain strong client relationships Ensuring a smooth transition of new business Ensuring all the KPI’s delivery as per SOW agreement with the client Flag and escalate business risks timely to the client Profitability Enablement and Purview of finance & revenue Timecard management to ensure no loss of productive hours Timely update of revenue file to ensure zero discrepancies on projected vs actual revenue Timely generation of invoice Team and People Management Execute a well-defined Communication and Engagement model in place to ensure that the team understands the performance of our business and also that they understand the needs of their teams effectively managing and coaching Operations Managers and Team Leaders Provide exceptional people management, mentorship and career development to members of your team, including managers and Agents, achieve low attrition levels and high employee engagement Provide exceptional people management, mentorship and career development to members of your team, including managers and Agents, achieve low attrition levels and high employee engagement Preferred candidate profile Perks and benefits
Posted 1 month ago
2.0 - 5.0 years
3 - 5 Lacs
Chennai, Bengaluru
Work from Office
JOB Role Transaction Screening - Chennai & Bangalore Description- For Transaction Screening / Sanction screening we are looking for someone who is into Transaction screening/ Sanction screening/ISO 20022 sanction screening/Knowledge in SWIFT concept/ Knowledge in MT 103/MT202/MT199/MT999/MT192/MT195/MT196 ect. Person should be comfortable with US Shift / have to be flexible with shift 5 Day's WFO Interview will be in virtual Basic qualification should be graduation in full-time. Note: TCS does not charge any fee during the recruitment process. Beware of unauthorized individuals/organizations seeking fees.
Posted 1 month ago
1.0 - 6.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Dear Candidates, Huge Opening for Fraud / Sanction Screening / Risk investigator Sal up to 7ctc Job Responsibilities: Monitor fraud queues to eliminate the fraud risk from the customer accounts and ensure risky transactions are stopped Conduct thorough investigations using internal tools to detect fraudulent activity Review chargeback data to identify meaningful patterns Deliver a best-in-class, truly delightful experience to Toast restaurants and prospects through successful communication (both written and verbal) Provide insights on fraud trends for different Toast fintech products Discuss and work on the escalations to provide best solutions for customers Suggest and implement improvements to existing fraud SOPs and methodologies Provide insights to Data Analyst, Product and Engineering Teams to improve the existing fraud tools and procedures. Roles : Transaction Monitoring. Risk Assessment & Management. Fraud and Financial Crime Prevention. Internal Controls and Monitoring. Reporting and Documentation. Fraud and Financial Crime Prevention. Liaison with Regulators and Auditors. Risk Mitigation Strategy Development. CDD/EDD/PEP SAR/ATO/MONEY MULE Sanction Screening Desired Candidate Profile: Possess good analytical skills - detail oriented Possess good communication skills, both oral and written With min 1 years Exp and above Mandatory Have a good attitude - should be committed to the work Work Location Bangalore Looking for International Banking Experience Qualifications & Experience: Education: Graduate with Exp can apply Experience: 1-7years of experience in risk management, compliance, or internal audit. Experience in financial services, banking, or the relevant industry is a plus . Call HR Gayathri- 9538878905 Email ID - gayathri@thejobfactory.co.in
Posted 1 month ago
1.0 - 6.0 years
3 - 4 Lacs
Bengaluru
Work from Office
**"Kickstart Your Call Center Career with JobShop!** - Multiple roles open across top companies in Bangalore. Freshers and experienced candidates welcome! - Apply with JobShop, Indias largest BPO recruitment company, and find the best positions in one place. Location: Bangalore Salary: Up to 7.5 LPA Immediate Openings | International Banking Experience Preferred Job Responsibilities: Monitor fraud queues to detect and prevent suspicious or high-risk transactions. Conduct investigations using internal tools and analytics to identify fraudulent activity. Analyze chargeback data to uncover fraud patterns. Collaborate on escalations, providing timely and effective solutions to customers. Offer insights into fraud trends across fintech products. Suggest and implement improvements in fraud SOPs and methodologies. Coordinate with Data Analysts, Product, and Engineering teams to enhance fraud tools. Core Responsibilities: Risk Assessment & Management Financial Crime & Fraud Prevention Internal Controls & Monitoring Reporting & Documentation Liaison with Regulators & Auditors Strategy Development for Risk Mitigation Exposure to SAR / ATO / Money Mule Investigations Candidate Requirements: Education: Graduate (Any stream) Experience: 14 years in fraud risk management, compliance, or internal audit Mandatory: International Banking or Financial Services experience Strong analytical, investigative, and problem-solving skills Excellent written and verbal communication Positive attitude and a strong commitment to deliverables Why Join Us? Work in a high-impact, fast-paced fintech environment Opportunity to work on real-time fraud cases Collaborate across teams to build safer systems Attractive compensation and growth potential Call HR john 6362028414 or 9964080000 or visit jobshop.ai to explore other open positions with us
Posted 1 month ago
2.0 - 7.0 years
4 - 7 Lacs
Bangalore/Bengaluru
Work from Office
Desired Candidate Profile Experience required- Need minimum 2 years of experience in international fraud investigation. Salary- 7.5LPA+ incentives Shift- US Location- Hebbal call aditi@7795311459 Apoorva 9986600010 Roles and Responsibilities Main responsibilities Conduct investigations into allegations of complex fraud using specialist knowledge in interviewing techniques, document analysis and exhibit handling etc . Investigate and research cases and potentially suspicious situations; efficiently arriving at sound risk-based conclusions in order to minimize fraud losses. Prepare regulatory and investigative reports (SARs). Identify fraud trends and communicate observations to management.. Identify internal procedural violations and recommend actions to mitigate reoccurrence Demonstrate sound judgment and decision making in the context of regulatory requirements, Bank policies, and industry best practices. Demonstrated Fraud management expertise and support through every step of improving anti-fraud strategy including analyzing current processes, implementing new processes, and constantly refining and improving the approach to fraud detection and prevention. Demonstrated knowledge of the associated processes, procedures, controls, and documentation associated with Fraud reviews
Posted 1 month ago
1.0 - 6.0 years
4 - 7 Lacs
Bangalore/Bengaluru
Work from Office
Desired Candidate Profile Experience required- Need minimum 1 years of experience in international fraud investigation. Salary- upto LPA+ incentives Shift- US Location- Hebbal pooja@9886112704 Mayur@9343402211 Roles and Responsibilities Main responsibilities Conduct investigations into allegations of complex fraud using specialist knowledge in interviewing techniques, document analysis and exhibit handling etc . Investigate and research cases and potentially suspicious situations; efficiently arriving at sound risk-based conclusions in order to minimize fraud losses. Prepare regulatory and investigative reports (SARs). Identify fraud trends and communicate observations to management.. Identify internal procedural violations and recommend actions to mitigate reoccurrence Demonstrate sound judgment and decision making in the context of regulatory requirements, Bank policies, and industry best practices. Demonstrated Fraud management expertise and support through every step of improving anti-fraud strategy including analyzing current processes, implementing new processes, and constantly refining and improving the approach to fraud detection and prevention. Demonstrated knowledge of the associated processes, procedures, controls, and documentation associated with Fraud reviews
Posted 1 month ago
1.0 - 5.0 years
5 - 6 Lacs
Bengaluru
Work from Office
HI Warm Greetings, Job Description: We are seeking a Transaction Monitoring Analyst with experience in Know Your Business (KYB) processes to join our dynamic team. The ideal candidate will have a strong understanding of regulatory compliance, risk assessment, and transaction monitoring. Call and book your interview slots /9986267393 /7829336034 /9380300644 /7829336202 Key Responsibilities: Conduct transaction monitoring to identify unusual patterns and potential fraudulent activities. Perform KYB checks to verify business client authenticity and mitigate risk. Analyze and review alerts generated by transaction monitoring systems. Conduct investigations on suspicious activities and escalate cases as necessary. Ensure compliance with regulatory requirements and internal policies. Prepare and submit periodic reports on monitoring activities. Collaborate with the compliance team to enhance existing processes and controls. Requirements: Minimum 1 year of experience in Transaction Monitoring and KYB processes. Graduate in any discipline (mandatory). Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work in US shifts. Immediate joiners preferred. Benefits: Competitive salary up to 6.5 LPA. Opportunity to work in a fast-growing organization with global clients. Collaborative work environment.
Posted 1 month ago
2.0 - 6.0 years
2 - 6 Lacs
Pune
Hybrid
Hiring for Transaction Monitoring in FCC in one of our prestigious banking company . Role : FCC Transaction Monitoring Exp : 2-5 years Notice Period : Immediate - 30 days Job Location :Pune Work Mode:Hybrid Roles ans Responsibilities: Good understanding of AML Transaction Monitoring regulations Monitoring financial transactions for suspicious activity and identify financial crime related red flags flagged as potentially suspicious transactions or exceptions AML analysts must be able to analyze large datasets, identify patterns, and detect anomalies that may indicate suspicious activity Ability to analyze and interpret information exercising sound judgement and attention to detail Ability to conduct thorough research into customer records, public domain information, transaction details, and other relevant information is vital for investigations Effective communication, both written and verbal, essential for reporting findings, collaborating and interacting. 2. Good to have Actimize skills Shift Timings- 2.00 to 10.30 Pm IST Interested candidates please drop your resume to saarumathi.r@kiya.ai
Posted 1 month ago
2.0 - 5.0 years
3 - 4 Lacs
Ahmedabad
Work from Office
Role : KYC Officer We are seeking a meticulous and organized KYC Officer to join our compliance team. The ideal candidate will be responsible for verifying and onboarding both customers and suppliers, ensuring full adherence to national and international compliance regulations. This role is critical to maintaining ethical trading practices, managing third-party risks, and ensuring documentation is audit-ready for domestic and cross-border operations. Role & responsibilities Know Your Customer (KYC): Perform due diligence on domestic and international buyers, distributors, and clients. Verify individual and business documents: PAN, Aadhaar, GSTIN, CIN, IEC (Import Export Code), passports, etc. Screen clients against sanction lists (OFAC, UN, EU, RBI defaulters). Conduct risk profiling based on geography, payment method, and trade history. Maintain updated records and follow up for Re-KYC as per policy. Know Your Supplier (KYS): Conduct onboarding checks for raw material suppliers, packaging vendors, and logistics partners. Review and verify business licenses, GST certificates, FSSAI (if applicable), factory registration, and company background. Identify potential risks in the supply chain (e.g., blacklisting, regulatory violations, financial instability). Ensure alignment with internal procurement and sourcing SOPs. Documentation & Reporting: Ensure all KYC/KYS data is securely stored and easily retrievable for audits. Coordinate with procurement, legal, logistics, and export documentation teams. Assist in maintaining compliance logs and preparing internal reports. Support any regulatory or third-party audits related to due diligence. Preferred candidate profile Bachelors degree in Commerce, Business, Law, or related fields. 2-5 years of experience in KYC, supplier onboarding, trade compliance, or risk. Understanding of Indian documentation requirements: PAN, GST, IEC, FSSAI, Udyam, etc. Familiarity with compliance frameworks related to import/export, FEMA, or FSSAI is a plus. Knowledge of AML screening tools is an advantage (World Check, LexisNexis, etc.) Bonus/Preferred Mandatory experience in international trade (any industry). Experience in Agri-commodities, food products, or FMCG is an added advantage. Awareness of international compliance norms (sanctioned entities, dual-use goods). Understanding of logistics documents (Invoice, BL, COA, COO, etc.). Soft Skills High attention to detail. Strong communication skill for cross-border coordination. Ability to work independently and multitasking.
Posted 1 month ago
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