Salesforce Support Lead

Role Overview: As part of the team at Accellor, you will be responsible for providing advanced Salesforce support and issue resolution across various departments such as sales, customer success, marketing, and product teams. Your role will involve analyzing system usage, recommending optimizations, enabling and training users on Salesforce best practices, collaborating with internal stakeholders, maintaining documentation, and leading a team of support analysts. Your expertise in Salesforce administration and support will be crucial in aligning configurations with evolving business models. Key Responsibilities: - Utilize your Salesforce knowledge, cross-functional communication skills, and leadership abilities to manage a team of L1 and L2 support specialists. - Provide advanced Salesforce support and resolution for sales, customer success, marketing, and product teams. - Continuously analyze system usage and recommend optimizations for efficiency and automation. - Enable and train users on Salesforce best practices tailored to high-tech workflows. - Collaborate with internal stakeholders to align Salesforce configurations with evolving business models. - Maintain documentation of technical configurations, business rules, and user guides. - Lead and mentor a team of L1 and L2 Salesforce support analysts for timely incident resolution. - Act as a liaison with Salesforce Premier Support and implementation partners for issue escalations and enhancements. Qualifications Required: - Minimum of 5+ years of Salesforce administration and support experience, preferably in a high-tech or SaaS company. - In-depth knowledge of Salesforce architecture, automation, and data models. - Proven ability to support complex integrations with tools like HubSpot, Marketo, Jira, NetSuite, or Gainsight. - Experience in supporting high-volume, high-velocity sales and service operations. - Excellent analytical, communication, and cross-functional collaboration skills. Please note that there are no additional details of the company mentioned in the provided job description.,