22 Salesforce Knowledge Jobs

Your work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're ...

As a Managed Services Supervisor at this company, you will be responsible for providing excellent customer service to internal and external parties. Your role will involve project delivery, implementation, product education, and employee career growth. You will report to the Manager of Managed Services and collaborate with other support departments like Product development and Business reporting teams. Your tasks will include overseeing Managed Services offerings, handling work requests for career development and corrective actions, engaging with customers, and working on special projects assigned to you. **Key Responsibilities:** - Collaborate with customers to enhance understanding and uti...

As a MuleSoft Integration Developer at Rhythm, you will be responsible for designing, developing, and implementing enterprise-grade integration solutions using MuleSoft Anypoint Platform. Your key responsibilities will include: - Architecting and building APIs, connectors, and data transformation flows using Anypoint Studio - Developing RESTful and SOAP web services following industry best practices and organizational standards - Creating and maintaining API specifications using RAML/OpenAPI documentation - Implementing complex data mapping, transformation, and orchestration workflows - Designing and implementing seamless integrations between Salesforce and external systems (ERP, databases, ...

Role Overview: As part of the team at Accellor, you will be responsible for providing advanced Salesforce support and issue resolution across various departments such as sales, customer success, marketing, and product teams. Your role will involve analyzing system usage, recommending optimizations, enabling and training users on Salesforce best practices, collaborating with internal stakeholders, maintaining documentation, and leading a team of support analysts. Your expertise in Salesforce administration and support will be crucial in aligning configurations with evolving business models. Key Responsibilities: - Utilize your Salesforce knowledge, cross-functional communication skills, and l...

Business Analyst is responsible for the implementation of new initiatives within the Customer Care team, with a primary focus on establishing and improving Knowledge Management processes that are foundational to effective case handling. The individual will work with the Operations Team to operationalize strategy as it relates to new products, scope of services, and technology. The role provides input into Automation Support as it relates to Article Management, Article Creation and knowledge management. The individual works cross-functionally across Product, Customer Care, Automation,Technology, and GHX India. Responsibilities Evaluating business processes, uncovering areas for improvement, a...

Your work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're ...

Role Overview: You will be responsible for providing excellent customer service to both internal and external customers in the Support Operations position based in the Louisville office. Your role will involve support delivery, product education, process education, and career growth and development. You will lead the team to ensure customer satisfaction, oversee GHX Customer Support offerings, and report to the Manager, Operations Support. Key Responsibilities: - Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues. - Monitor the predetermined quality metrics of a customer and implement resolutions if metrics are below ac...

As a Knowledge Base Analyst with our partner, a technology-led manufacturer, your primary role will involve bringing structure, accuracy, and scalability to the internal technical support knowledge base. Your goal is to consolidate internal content into a reliable source within Salesforce, enabling Tech Support agents to resolve customer issues efficiently. You will be responsible for organizing content, identifying gaps, and ensuring that troubleshooting guides and SOPs are clear and reliable. Your efforts will directly contribute to improving agent response time, customer satisfaction, and operational efficiency. Key Responsibilities: - Own and manage the internal knowledge base in Salesfo...

About Zscaler Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world's largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named ...

As an Sr. Salesforce Business Analyst at First Advantage (FA), you will play a crucial role in documenting and designing business processes within our systems, assessing their impact on core data and operations. A key aspect of success in this position will be the ability to provide quick and accurate evaluations of business processes for Customer Care, which includes channels such as email, chat, phone, and web. This role requires close collaboration with Customer Care leadership to develop and enhance Salesforce solutions, incorporating AI, automation, and messaging capabilities. The Senior Salesforce Business Analyst will also work with various internal teams, including Customer Care, IT,...

As an Inside Sales Representative for HemoCue, you will play a vital role in the team by qualifying leads and arranging meetings with potential customers. Your collaboration with the sales and marketing departments in Mumbai/Bangalore will be essential in achieving the common goal of increasing sales and enhancing customer experience. Your efforts will have a direct impact on patient outcomes and clinical workflows within the healthcare industry. **Key Responsibilities:** - Contact potential customers to evaluate interest and schedule meetings with local sales representatives, either directly or through channel partners. - Utilize Salesforce Customer Relationship Management (CRM) software to...

Join us as a Salesforce Developer at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. To be successful Salesforce Developer you should have experience with: Security levels & Access handling, Sharing & Visibility, Data modelling in Salesforce OOTB features & configurations of Salesforce especially those of Service Cloud & Experience Cloud; Point & click customisations & automation...

As a Project Manager at WarpDrive Tech Works, you will lead and drive Salesforce projects from conception to completion. You should have at least 5 to 8 years of relevant experience, with hands-on expertise in IT Project management. This role requires strong leadership skills, the ability to analyze and mitigate risks, ensure team synchronization, and drive stakeholder management. **Key Responsibilities:** - Lead end-to-end implementation projects, ensuring alignment with business objectives and timelines. - Provide strategic guidance and hands-on support to project teams throughout the project lifecycle. - Ensure effective collaboration and communication within the project team, fostering a...

Role Overview: As a Content Solutions Senior Analyst (CSSA) at bp, you will be responsible for managing the day-to-day Customer Management System (CMS) activities of the people portal, ensuring the delivery of a great and efficient P&C platform for our people. Your role will involve building strong partnerships with team members, content owners, and other P&C stakeholders to deliver an engaging and compelling portal experience. Key Responsibilities: - Lead the update of core P&C content, ensuring it is relevant and aligns with content owner requirements - Apply correct personas to target specific audiences - Ensure content owners adhere to the writing style guide and suggest improvements as ...

You will be responsible for designing, developing, and implementing enterprise-grade integration solutions using MuleSoft Anypoint Platform. Your role will involve architecting and building APIs, connectors, and data transformation flows using Anypoint Studio. You will develop RESTful and SOAP web services following industry best practices and organizational standards. Additionally, you will create and maintain API specifications using RAML/OpenAPI documentation and implement complex data mapping, transformation, and orchestration workflows. Your tasks will also include designing and implementing seamless integrations between Salesforce and external systems such as ERP, databases, and third-...

The Managed Services position is crucial for providing exceptional customer service to both internal and external stakeholders. In this role, you will be responsible for project delivery, implementation, product education, and fostering the career growth of employees. We are looking for a motivated and detail-oriented professional who excels in a dynamic and fast-paced work environment. Reporting to the Manager of Managed Services, you will collaborate with support departments such as Product Development and Business Reporting teams. As the Supervisor of Managed Services, your tasks will include handling work requests for career development, corrective actions, customer engagement, product u...

As a Senior Principal Consultant at Genpact, you will be responsible for facilitating and supporting Agile practices within Salesforce projects, with a specific focus on Salesforce Field Service Lightning (FSL) implementations. Your role will involve collaborating with product owners, business stakeholders, and technical teams to define project goals, requirements, and priorities, ensuring the delivery of value to customers and the institution. You will be instrumental in identifying and addressing any impediments or roadblocks that may hinder the team's progress, working closely with stakeholders to remove barriers and ensure a smooth development process. Your responsibilities will include ...

As a Salesforce Support Team Lead at Accellor, you will play a crucial role in providing advanced support and issue resolution across various teams including sales, customer success, marketing, and product. Your expertise in Salesforce administration and support will be instrumental in leading a team of L1 and L2 support specialists to ensure seamless operations and efficiency. Your key responsibilities will include analyzing system usage, recommending optimizations for automation, and training users on Salesforce best practices tailored to high-tech workflows. You will collaborate with internal stakeholders to align Salesforce configurations with evolving business models and maintain docume...

The Support Operations position is responsible for providing excellent customer service to both internal and external customers, encompassing support delivery, product and process education, as well as career growth and development. This lead position in the Louisville office focuses on ensuring customer satisfaction and the development of direct reports. The ideal candidate is a motivated and detail-oriented professional who excels in a fast-paced and dynamic work environment. Reporting to the Manager, Operations Support, the Supervisor of Support Analyst executes various tasks related to career development, corrective action, customer support satisfaction, and special projects. Key Respons...

As a Project Manager at WarpDrive Tech Works, you will play a crucial role in leading and overseeing Salesforce projects from inception to completion. The ideal candidate should possess 3 to 5 years of relevant experience, with a strong background in IT Project management. This position demands exceptional leadership abilities, proficiency in risk analysis and mitigation, effective team coordination, and adept stakeholder management. You will be responsible for guiding end-to-end implementation projects, ensuring they are aligned with business objectives and delivered within specified timelines. Additionally, you will offer strategic direction and hands-on assistance to project teams through...

Roles and Responsibilities Design, develop, test, and deploy Oracle CPQ solutions using BML scripting language. Integrate Oracle CPQ with other systems through configuration and coding efforts. Collaborate on implementation projects from start to finish, ensuring successful project delivery. Provide technical expertise in pricing models, product bundles, and discounts within the Oracle CPQ environment. Troubleshoot issues related to order-to-cash processes and resolve them efficiently. Desired Candidate Profile 5-12 years of experience in implementing Oracle Cpq Cloud Strong understanding of BML scripting language for designing customizations. Experience working with XML coding for data inte...

1 . Oracle Apps Tech Developer (Dev 2 Position): Job Description: Oracle SOA Suite - System integration with Oracle and other enterprise applications (ESB) Oracle middleware, SOA, Java - Java, Rest and SOAP API to build web services. Good to have Oracle EBS technical knowledge/experience. 2. WSO2 Integration Developer (Dev 3 & Dev 4 Position): 10+Years of Expertise in WSO2 integration with other systems like Sales Force / Oracle Have experience on middleware tools API management, Java Spring and Spring Boot is must. Knowledge on IBM MQ (Message Queue) messaging middleware product Develop integration frameworks to connect Oracle ERP modules with third-party systems And Salesforce Strong knowl...