4 Salesforce Knowledge Jobs

The Support Operations position is responsible for providing excellent customer service to both internal and external customers, encompassing support delivery, product and process education, as well as career growth and development. This lead position in the Louisville office focuses on ensuring customer satisfaction and the development of direct reports. The ideal candidate is a motivated and detail-oriented professional who excels in a fast-paced and dynamic work environment. Reporting to the Manager, Operations Support, the Supervisor of Support Analyst executes various tasks related to career development, corrective action, customer support satisfaction, and special projects. Key Responsibilities: - Provide support via phone, email, and on-site to customers and GHX coworkers for escalations and product issues. - Monitor customer quality metrics and implement resolutions when metrics fall below acceptable levels, escalating as needed. - Proactively create projects and process efficiencies to enhance scalability, quality, and customer satisfaction. - Offer clear and actionable instructions to Analysts for daily tasks and project work. - Demonstrate effective time management of projects and meetings, ensuring adherence to deadlines. - Mentor team members, refine processes, develop resource materials, and support direct reports for career growth and leadership skills. - Oversee customer activity and account health to promote the adoption of GHX's recommended practices. - Resolve technical problems and collaborate cross-functionally when necessary. - Coordinate product launch schedules and identify new system enhancements to benefit department offerings. - Independently execute performance action plans to enhance customer engagement and improve team work ethic. - Maintain a high-performing team, analyze processes for improvement, and ensure quality assurance. - May require up to 10% travel. Required Skills/Competencies: - Proficiency in Microsoft Office applications, especially Excel. - Ability to monitor and evaluate performance using various KPIs. - Strong accountability, integrity, customer support, and management skills. - Effective verbal and written communication. - Knowledge of Salesforce or a similar CRM tool. - Experience in webinar and live training. - Ability to identify and solve internal and customer problems to enhance efficiency and product value. - Proven ability to provide constructive feedback in developmental meetings with customers and executives. Required Education, Certifications, And Experience: - Bachelor's degree or 2+ years of experience in healthcare and/or supply chain industries. - Minimum 4 years of professional experience. - At least 2 years in a team-oriented supervisory role or equivalent leadership capacity. - Strong organizational and project management skills. - Experience in areas such as project management, customer success, training, or customer service. - Proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint. - Prior experience in healthcare supply chain, MedTech SaaS, Healthcare RCM, Procurement, Material Management, or Customer Operations preferred. - Product knowledge of GHX products or related supply chain experience preferred. GHX is committed to revolutionizing the healthcare supply chain, enabling better patient care and significant industry savings by maximizing automation, efficiency, and accuracy in business processes. As a global healthcare business and data automation company, GHX empowers healthcare organizations to deliver improved patient care and achieve substantial savings through its cloud-based supply chain technology exchange platform, solutions, analytics, and services. With a focus on operational efficiency, GHX helps reduce the cost of healthcare delivery, ultimately enhancing patient care effectiveness. Operating in North America and Europe, GHX employs over 1000 people worldwide and is dedicated to transforming the healthcare industry for the better.,

As a Project Manager at WarpDrive Tech Works, you will play a crucial role in leading and overseeing Salesforce projects from inception to completion. The ideal candidate should possess 3 to 5 years of relevant experience, with a strong background in IT Project management. This position demands exceptional leadership abilities, proficiency in risk analysis and mitigation, effective team coordination, and adept stakeholder management. You will be responsible for guiding end-to-end implementation projects, ensuring they are aligned with business objectives and delivered within specified timelines. Additionally, you will offer strategic direction and hands-on assistance to project teams throughout the project lifecycle. Ensuring seamless collaboration and communication within the project team is vital. You will foster a positive and productive working environment while mentoring and guiding team members to enhance their Salesforce knowledge and skills. Proactively identifying project risks and challenges, you will develop effective mitigation strategies to ensure successful project delivery. Thorough analysis of project requirements will be conducted to anticipate and address potential issues. As the primary point of contact for stakeholders, you will build and maintain strong relationships. Clear and effective communication of project status, updates, and potential impacts to stakeholders will be a key aspect of your role. Regular quality assessments will be conducted to guarantee that Salesforce solutions adhere to established standards and best practices. You will implement improvements and refinements as necessary to optimize system performance. Staying abreast of the latest Salesforce features, updates, and industry best practices is essential. You will also drive continuous improvement initiatives to enhance the efficiency and effectiveness of Salesforce solutions. Qualifications: - Coordinating resources to ensure flawless project execution - Delivering projects on time, within scope, and budget - Developing project scopes and objectives involving relevant stakeholders - Ensuring resource availability and allocation - Creating a detailed project plan to track progress - Managing changes in project scope, schedule, and costs - Monitoring project performance using appropriate systems and tools - Reporting and escalating issues to management - Managing client and stakeholder relationships - Performing risk management to minimize project risks - Establishing and maintaining relationships with third parties/vendors - Creating and maintaining comprehensive project documentation Requirements and Skills: - Strong educational background in computer science or engineering - 5 years of experience as a project administrator in the IT sector - Hands-on experience in managing large-scale projects on cloud platforms - Solid technical background with software development and web technologies understanding - Excellent client-facing and internal communication abilities - Strong organizational skills, attention to detail, and multitasking capabilities - Proficiency in Microsoft Office tools - PMP / PRINCE II certification is advantageous - Familiarity with data protection and Consent Management processes in CRM is beneficial.,

Roles and Responsibilities Design, develop, test, and deploy Oracle CPQ solutions using BML scripting language. Integrate Oracle CPQ with other systems through configuration and coding efforts. Collaborate on implementation projects from start to finish, ensuring successful project delivery. Provide technical expertise in pricing models, product bundles, and discounts within the Oracle CPQ environment. Troubleshoot issues related to order-to-cash processes and resolve them efficiently. Desired Candidate Profile 5-12 years of experience in implementing Oracle Cpq Cloud Strong understanding of BML scripting language for designing customizations. Experience working with XML coding for data integration purposes. Proficiency in configuring various modules such as Pricing, Product Bundles & Discounts within Oracle Cpq Cloud.

1 . Oracle Apps Tech Developer (Dev 2 Position): Job Description: Oracle SOA Suite - System integration with Oracle and other enterprise applications (ESB) Oracle middleware, SOA, Java - Java, Rest and SOAP API to build web services. Good to have Oracle EBS technical knowledge/experience. 2. WSO2 Integration Developer (Dev 3 & Dev 4 Position): 10+Years of Expertise in WSO2 integration with other systems like Sales Force / Oracle Have experience on middleware tools API management, Java Spring and Spring Boot is must. Knowledge on IBM MQ (Message Queue) messaging middleware product Develop integration frameworks to connect Oracle ERP modules with third-party systems And Salesforce Strong knowledge of Java, JSON, XML, REST APIs, and ESB technologies. Implement and manage Enterprise Service Bus (ESB) solutions for integrating Oracle applications with other systems. Design, develop, and maintain RESTful APIs for seamless communication between Oracle systems and external applications upstream and downstream(Sales Force, Java, Case Management etc.) Optimize data synchronization processes using JSON, XML. Ensure secure and efficient data exchange using JSON and other formats. Note: No Oracle EBS / Salesforce knowledge / experience is not required. Responsibilities: Design, develop, test & maintain integrations using WSO2 Integration, API Management, Java & Oracle EBS Technical.