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Accellor
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Salesforce Support Lead

Salesforce Support Lead

Accellor

5 - 9 years

0 Lacs

hyderabad telangana

Posted:1 week ago| Platform: Shine logo

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Skills Required

issue resolution automation data models communication skills salesforce knowledge crossfunctional communication skills lead a team salesforce support analyze system usage recommend optimizations train users on salesforce best practices collaborate with internal stakeholders maintain documentation mentor a team act as liaison with salesforce premier support salesforce administration knowledge of salesforce architecture support complex integrations excellent analytical skills crossfunctional collaboration skills salesforce lightning cpq service cloud workflow automation data management migration api integrations thirdparty apps ag

Work Mode

On-site

Job Type

Full Time

Job Description

As a Salesforce Support Team Lead at Accellor, you will play a crucial role in providing advanced support and issue resolution across various teams including sales, customer success, marketing, and product. Your expertise in Salesforce administration and support will be instrumental in leading a team of L1 and L2 support specialists to ensure seamless operations and efficiency. Your key responsibilities will include analyzing system usage, recommending optimizations for automation, and training users on Salesforce best practices tailored to high-tech workflows. You will collaborate with internal stakeholders to align Salesforce configurations with evolving business models and maintain documentation to support scalable growth. Additionally, you will lead and mentor a team of support analysts, ensuring timely resolution of incidents and service requests. To excel in this role, you should have a minimum of 5 years of Salesforce administration and support experience, preferably in a high-tech or SaaS company. Your in-depth knowledge of Salesforce architecture, automation, and data models will be essential, along with proven experience in supporting complex integrations with tools like HubSpot, Marketo, Jira, NetSuite, or Gainsight. Strong analytical, communication, and collaboration skills are required to effectively fulfill the responsibilities of this position. Preferred skills for this role include proficiency in Salesforce Lightning, CPQ, and Service Cloud, as well as expertise in workflow automation, data management, API integrations, Agile/Scrum methodologies, and change/release management practices. Join us at Accellor and be part of a dynamic team that fosters curiosity, learning, and collaboration. We value your passion, motivation, and dedication to building innovative solutions while keeping the bigger picture in mind. If you are ready to take on this challenging yet rewarding role, we look forward to welcoming you to our team.,

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Salesforce Support Lead