Salesforce Service Cloud - L2 Application Support Engineer

4 - 9 years

0 - 1 Lacs

Posted:None| Platform: Naukri logo

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Work Mode

Hybrid

Job Type

Full Time

Job Description

Company Name : WillWare Technologies

Role: Salesforce Service Cloud L2 Support

Work Model : Fulltime / Hybrid

Location : Hyderabad / Gurgaon

Experience : 4+ Years

SKILL REQUIREMENTS

Must Skills

  • Expertise in managing and administrating in

    Salesforce Service Cloud, Calabrio Work Force Management, AWS Call Recording, AWS Connect

  • Good to have experience working on

    Atlas Reasoning Engine

    , SAP, OMS, Commerce Cloud, BI, JPM Chase, AWS CTI.
  • Ability to troubleshoot and support AI agent workflows powered by Atlas, including task orchestration and decision-making logic.
  • Familiarity with System 2 reasoning models, reinforcement learning feedback loops, and graph-based architectures.
  • Experience monitoring and optimizing autonomous agent performance in production environments.
  • Proficiency in analyzing logs and telemetry data from Atlas-powered agents to identify and resolve issues.
  • Understanding of event-driven systems and asynchronous task execution in enterprise AI platforms.
  • Ability to collaborate with AI/ML teams to escalate and resolve complex reasoning or orchestration issues.
  • Exposure to Agentforce or similar AI agent ecosystems is a strong plus
  • Familiarity and working experience on ecommerce projects
  • Working knowledge with ServiceNOW ITSM tool
  • Knowledge of Production Support processes and procedures.
  • Have ability to demonstrate functional and technical architecture knowledge and correlate between the two from past experiences
  • Have good exposure of ITIL Processes like Incident Management, Problem Management, and Knowledge Management etc.

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Willware Technologies

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