Salesforce Service Cloud Developer

Salesforce Service Cloud Senior Developer

Remote

Contract role

Key Responsibilities

• Design, develop, and customize Salesforce Service Cloud solutions to meet business requirements.
• Build and maintain scalable solutions using Apex, Lightning Web Components (LWC), and Aura (if required).
• Develop and manage integrations using REST/SOAP APIs, including outbound and inbound API calls.
• Handle third-party system integrations, data synchronization, and error handling.
• Implement Service Cloud features such as Case Management, Omni-Channel, CTI, and Flows.
• Ensure end-to-end ownership of assigned features, from requirement analysis to deployment and ongoing support.
• Collaborate closely with business stakeholders, architects, and cross-functional teams.
• Follow best practices for code quality, performance, security, and Salesforce governor limits.

Required Skills & Qualifications

• Strong hands-on experience with Apex programming and Lightning Web Components (LWC).
• Proven expertise in Salesforce Service Cloud customizations.
• Solid experience with integrations and API consumption (REST, SOAP, JSON).
• Strong understanding of Salesforce security model, sharing rules, and data model.
• Ability to work independently with minimal supervision.
• High level of accountability, dedication, and ownership.

Good to Have

• Experience with Service Cloud Voice.
• Exposure to CTI integrations and contact centre implementations.
• Salesforce certifications (Platform Developer I/II, Service Cloud Consultant).