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Tata Technologies
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Salesforce Functional Analyst

Salesforce Functional Analyst

Tata Technologies

5 - 9 years

0 Lacs

pune maharashtra

Posted:1 week ago| Platform: Shine logo

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Skills Required

field service sales service requirement analysis lightning agile methodologies product vision analytics jira confluence interpersonal skills communication skills business analysis automotivemanufacturing domain sfdc sales service cloud marketing cloud brd preparation functional design documentation salesforce solutions e2e test scenarios classic service console user story creation backlog management product owner roadmap community platform

Work Mode

On-site

Job Type

Full Time

Job Description

As a Salesforce Business Analyst with 5 to 6 years of experience, your primary responsibility will be to leverage your strong understanding of the Automotive/Manufacturing domain and expertise in SFDC Sales & Service Cloud, Field Service to deliver effective solutions. You will be required to excel in various functional areas of SFDC such as Sales, Service, and Marketing Cloud while engaging in requirement analysis, BRD preparation, and Functional Design documentation. Your role will involve suggesting Salesforce solutions to customers, collaborating with Business SMEs and SFDC Dev team to build E2E Test Scenarios, and working with Lightning and Classic Service console. You must exhibit proficiency in user story creation, backlog management, and Agile methodologies, drawing on your proven experience as a Product Owner in Salesforce implementations. Furthermore, you will be expected to define the product vision, roadmap, and goals for Salesforce implementations in alignment with business objectives. Your ability to prioritize features, enhancements, and system improvements to maximize ROI and meet user needs will be crucial. Your familiarity with Community, Analytics, and Platform functionalities, as well as your proficiency in tools like JIRA and Confluence, will be beneficial in executing your responsibilities effectively. In addition to your technical skills, your professional qualities will play a significant role in your success. Strong interpersonal and communication skills, combined with sound business analysis capabilities, will enable you to understand stakeholder requirements and propose optimal technical solutions. Prior experience in the Automotive industry is preferred, and the eagerness to enhance your knowledge and skills will be essential for continuous growth and development in this role.,

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Salesforce Functional Analyst