3.0 - 5.0 years

3 - 7 Lacs

Kolkata, Mumbai, Gurugram

Work from Office

Role & responsibilities Solution Understanding and Consultation - Develop a deep understanding of the loyalty SaaS platform, including its features, configuration options, and integration capabilities - Collaborate with clients to understand their business processes, objectives, and KPIs related to product. - Provide consultative inputs to align clients' strategy with product capabilities. - Identify opportunities for platform optimization and suggest product innovations based on user behavior and channel trends. Requirement Gathering and Implementation Planning - Conduct requirement workshops with client stakeholders to capture functional operational and reporting needs. - Translate business requirements into solution configurations, workflows, and integration specifications. - Prepare and maintain implementation plans, project trackers, and documentation throughout the onboarding lifecycle. - Collaborate with the product team to shape roadmap priorities aligned to market and customer feedback. Solution Implementation and Testing - Configure the loyalty solution based on agreed specifications including program rules, rewards logic, customer segments, and campaign workflows. - Coordinate with internal tech teams and client IT teams for any custom development or third-party integration. - Oversee UAT and ensure timely resolution of feedback. Post-implementation support and success management - Provide ongoing support to clients after go-live including handling queries, monitoring usage, and troubleshooting issues. - Train client users and stakeholders on platform features, dashboards, and campaign management.

Posted 13 hours ago

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