Salesforce Business Analysts

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Salesforce Business Analysts to join our team in Delhi, Delhi (IN-DL), India (IN).

Understand and document customer business requirements through leading requirement workshops

Develop requirement specifications according to standard templates as well as responsible for SFDC Solution Design, Use Cases, User Material, technical and non-functional requirements

Review and test the functionality of the customizations provided by the development team, and demo the solution to the customer for feedback and approval

Act as the liaison between the business team, technology team, support, and offshore team

Act as a Mentor to Junior and Mid-level BAs

Contribute to the Business Analysis Center of Excellence

Ability to build relationships/rapport with the Product Owner and Client is KEY

Qualifications:

Required:

Current Salesforce Administrator Certification

o 7+ years of Business Analysis experience, including:

o Led a Discovery Workshop

o Produce AS-IS and TO-BE process flows in Visio, Lucid, etc.

o Identifying gaps and pain points

o Elucidate requirements into User Stories and Acceptance

o Criteria and gain client sign-off

o Prepare for and conduct Sprint End client demos

o Work with technical leads; onshore and offshore

o Use Analytical and problem-solving skills

o the Relationship Builder among Product Owner, Client and other project stakeholders

A minimum of 3 years:

o utilizing Salesforce Best Practices

o knowing when to utilize configuration vs. custom code vs. App Exchange product

o working within Agile development methodology

o working in JIRA, or similar Project Management tool

3+ years of Salesforce.com experience, including:

o Configuration

o Workflow/ Process Builder and Flow

o Approval Processes

o Org Wide Sharing Rules

o Role hierarchy and User Profiles

o Data migration using Data Loader or Data.io

o Reports and Dashboards Creation

Preference Qualifications:

Salesforce App Builder, Service Cloud or Sales Cloud Consultant Certification

Agile cert (SAFe, IIBA, PMI, etc.)

Superior written and verbal communication

Strong understanding of CRM functional knowledge

Prior experience with multiple system integrations and data field mapping

Experience in User Acceptance Testing and End-User Training

Ideal Mindset:

Communication. You are the bridge that ensures the customer requirements are communicated accurately with the internal team.