Salesforce Business Analyst

Salesforce business analyst will be responsible for working on the software fulfillment process within Salesforce and software provisioning system integrations.

This role will require extensive hands-on Salesforce business analyst experience on the order-to-cash workflow with focus on fulfillment processes. This resource must have excellent functional and Business analyst skills to deliver a seamless client interaction while effectively working with cross-functional teams. Collaboration with the Business teams and Development teams to analyze business requirements and transform them into a requirement specification document. This role will work very closely with the Middleware and Entitlement Systems team. Ability to be flexible and proactive to facilitate a quick response to changing project requirements and customer objectives, and meeting global goals successfully.

RESPONSIBILITIES:

• Should be able to analyze business requirements around the fulfillment process and able to suggest better business and system processes for those requirements.
• Design, prototype, build, document and support solutions for the Salesforce Order Management and Fulfillment capability to meet business needs, including configurations, customizations and integrations.
• Translate business requirements into detailed specifications and oversee the build activities to deliver integrated solutions from the design stage to a functional application with a focus on SFDC best practices.
• Create and maintain detailed functional documentation for requirement specifications.
• Provide system administration support of customized Salesforce applications, user permissions, security settings, custom objects, and workflow.
• Understanding of Salesforce Sales Cloud functionality and experience with Salesforce CPQ.
• Experience with quote-to-order processes with knowledge of Product setup, Product Options, Product configuration and rules, Pricing, Discounting, and Quote templates.
• Experience with WebServices Process Builder, Workflows, Formulas, Flow and Assignment Rules and Advance Approvals.
• Experience on integrations with Salesforce.com using REST/SOAP APIs.
• Working knowledge of SFDC integration is strongly preferred.
• Strong customer focus with a high tolerance for ambiguity and requirement changes.
• Strong problem-solving mindset to ensure creative and logical thinking for potential solutions.
• Ability to be flexible and proactive to facilitate a quick response to changing project requirements, customer objectives, and meeting global goals successfully.

EDUCATION AND CERTIFICATION:

• Bachelors degree in Computer Science, Business management or related field
• SFDC certification preferred
• Minimum 5 years experience working on the Salesforce platform
• Experience working with fulfillment process implementations, middleware and 3rd party integrations is essential.