Salesforce business Analyst

Job Title :Salesforce Business Analyst

Location : Pune/Chennai

JD:

Key Skills:

• Expertise in one or multiples of → Salesforce Financial Services Cloud (FSC), Sales/Service/Experience Cloud, and LWC
• Expertise in one or multiple domains of → Banking (retail, commercial, investment, mortgage lending and servicing), Insurance, Wealth & Asset Management
• Able to map banking capabilties in vertical and horizontal services

Key Responsibilities:

• Creating a detailed business analysis, outlining problems, opportunities and solutions
• Participating in business process redesign, roadmap planning, and identifying touchpoints in multi-cloud implementations.
• Comes with retail banking experience and able to map capabilties onto salesforce finanacial serviec cloud (FSC)
• Working closely with our customers to understand the current business processes at a detailed level.
• Participating in discussions with various levels of customer’s IT business stakeholders.
• Defining business requirements and reporting them back to stakeholders
• Defining user journeys and personas
• Gathering functional Requirements and Non-Functional Requirements and maintaining traceability matrix
• Driving UAT and test scripts
• Technical Writing, Decision Making & Problem Solving
• Support the Project Implementation