Salesforce Administrator (Operations Support)

Note: This job is for Athulya Senior Care @ Chennai. Onsite role.

Role Summary

Salesforce

Salesforce Administrator (

This role will act as the bridge between users and the technical implementation team — ensuring that configurations, data, and reports align with business goals.

Key Responsibilities

• Review and understand existing Salesforce setup and configurations.
• Generate and share

  daily, weekly, and monthly reports

  for management and operational teams.
• Support business users in using Salesforce — including dashboards, lead updates, and opportunity tracking.
• Identify configuration issues and work with the implementation partner or internal IT to resolve them.
• Modify or tweak workflows, dashboards, and automations to achieve desired outcomes.
• Ensure data accuracy and consistency across all Salesforce objects (Leads, Accounts, Opportunities, etc.).
• Create new custom fields, reports, and dashboards based on evolving business needs.
• Document changes and maintain configuration logs.
• Conduct brief training or walkthroughs for new users when required.
• Coordinate with departments to gather feedback and improve usability.

Qualifications & Skills

• Bachelor’s degree in Business, IT, or related field.
• 1–3 years of experience with

  Salesforce CRM

  (as an admin, analyst, or power user).
• Strong understanding of

  reports, dashboards, workflows, and data structure

  in Salesforce.
• Analytical mindset — ability to translate business requirements into CRM features.
• Good communication skills and user-support attitude.
• Salesforce Administrator Certification (preferred but not mandatory).

Salary and Reporting structure:

• 6 LPA. Candidates with relevant experience and exceptional performance will get higher.
• Head – Sales / Operations / IT (depending on internal structure)