Salesforce Administrator

Role & responsibilities

SFDC Certified Admin Sales Cloud, Services Cloud, CPQ

PQ

• Maintaining a fairly complex Salesforce org (500+ users, semi-complex sharing model, flow automations, 3rd party/managed packages and API integrations)
• Acting as the first line of support for users managing a case management queue for incident and support requests
• Example case management responsibilities: user management (roles, profiles, permissions), integration user account(s) management, maintaining the security model, record types, workflows, page layouts, reports & dashboards, data management (importing/upserting/merging records)
• Working with Application Integrations (Some API/development work, requirements gathering, data mapping, transformation, testing)
• Working with external orgs with minimal supervision for solution support (SFDC Premier Support, Quorum IT Security and Desktop Support teams, other 3rd party consultants and vendor solutions)
• Mulesoft Integration Platform experience is a big plus
• Maintaining and customizing the Salesforce org using best practices. Full understanding of options, such as automation, record types vs. page layouts
• Recognize the application and use of more advanced automation (Apex Calls, Salesforce Flow)
• Deep understanding of release management – managing multiple Development, Test and Production Organizations
• Must be Self-sufficient: know where to find help online, user communities, Trailblazer, etc.
• Plans for and executes on new Salesforce Releases
• Excellent communication skills required for interactions with both technical and business users

Preferred candidate profile