Salesforce Administrator

Role & responsibilities

1. System Administration

• Manage day-to-day operations of Salesforce orgs including user setup, roles, profiles, and permissions.
• Maintain data quality through regular data audits, deduplication, and data management processes.
• Monitor system performance, scheduled jobs, and integrations.

2. Configuration & Automation

• Configure objects, fields, page layouts, record types, validation rules, and approval processes.
• Design and implement automation using Flows, Process Builder, and Validation Rules.
• Create reports, dashboards, and analytics to provide actionable insights for business teams.

3. Support & Maintenance

• Serve as the primary contact for Salesforce-related issues, enhancements, and support requests.
• Conduct regular system checks and manage release updates and sandbox refreshes.
• Document system configuration, business processes, and user procedures.

4. Collaboration & Stakeholder Management

• Work with business stakeholders to gather requirements and provide scalable solutions.
• Partner with developers and architects to implement enhancements or integrations.
• Provide user training, create user guides, and promote Salesforce adoption across teams

Required Skills & Qualifications

• 4-7 years of experience as a Salesforce Administrator in Sales Cloud, Service Cloud, or Experience Cloud environments.
• Certifications (Preferred):

Salesforce Certified Administrator required.

Advanced Administrator or App Builder certifications preferred.

• Technical Skills:

Strong understanding of Salesforce data model, security model, and automation tools (Flows, Validation Rules, Reports & Dashboards).

Familiarity with integration basics (email-to-case, web-to-lead, connected apps).

Experience with user management, territory management, and case management.

• Soft Skills: o Strong analytical and problem-solving abilities. o Excellent communication and documentation skills. o Ability to manage multiple priorities and work in cross-functional teams

Education

• Bachelors degree in computer science, Information Technology, Business Administration, or a related field.

Preferred Experience

• Experience supporting multi-cloud Salesforce environments (Sales + Service + Experience Cloud).

• Knowledge of Salesforce Flow orchestration, Data Loader, and change sets.

• Exposure to Agile or Scrum methodologies.