Sales Training Officer

Key Responsibilities:

1. Training and Development:

• Design, implement, and manage training programs focused on soft skills development, including communication, teamwork, conflict resolution, and leadership.
• Conduct workshops, seminars, and one-on-one coaching sessions to address specific soft skills needs within the Operations team.
• Evaluate the effectiveness of training programs and adjust content based on feedback and performance metrics.

1. Program Management:

• Develop a comprehensive soft skills training plan aligned with the companys operational goals and team needs.
• Maintain up-to-date knowledge of industry best practices and emerging trends in soft skills training.

1. Assessment and Feedback:

• Assess the soft skills competencies of team members through evaluations, surveys, and performance reviews.
• Provide constructive feedback and actionable recommendations to employees and management based on assessments.
• Track progress and measure the impact of soft skills initiatives on team performance and operational outcomes.

1. Collaboration and Support:

• Work closely with Operations Managers and team leaders to identify soft skills gaps and provide tailored support.
• Foster a culture of continuous improvement and personal development within the Operations team.
• Serve as a resource for employees seeking guidance on interpersonal and communication challenges.

1. Reporting and Analysis:

• Prepare regular reports on the progress and effectiveness of soft skills programs, including data on participation, engagement, and impact.
• Analyze feedback and performance data to identify trends and areas for improvement.

Qualifications:

• Education

  : Graduation

• Experience:

• Minimum of 5 years of experience in training and development, with a focus on soft skills.
• Experience working within operations or a similar fast-paced environment is preferred.

• Skills:

• Strong understanding of soft skills training methodologies and best practices.
• Excellent communication, presentation, and interpersonal skills.
• Ability to develop and deliver engaging training content and programs.
• Proven ability to assess needs and measure the impact of training initiatives.
• Strong organizational and project management skills.

Personal Attributes:

• Empathetic and approachable with a genuine interest in helping others grow.
• Strong problem-solving abilities and a proactive approach to addressing challenges.
• Adaptable and able to work effectively in a dynamic, fast-paced environment.

Working Conditions:

• Full-time position with occasional travel required.
• May require working outside standard business hours for training sessions or workshops.