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Sales Team Leader

Hinduja Global Solutions Limited

1.0 - 31.0 years

0 Lacs

Thane West, Thane

Posted:2 days ago| Platform: Apna logo

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Skills Required

metrics recruitment training development management recognition teamwork engagement communication evidence coaching leadership reasoning

Work Mode

Remote

Job Type

Full Time

Job Description

Lead a team to meet and exceed business objectives, client and corporate goals including: operational metrics, quality, customer satisfaction, sales targets, client satisfaction, and absenteeism and attrition. Have direct involvement in the recruitment, selection, induction training and ongoing skills development for all advisors in the team, ensuring we attract and retain the very best talent. Continually review and monitor work performance of all advisors against agreed KPI’s, ensuring that calls are handled professionally and instigating appropriate corrective action, using performance management tools to manage any shortfall. Implement reward & recognition programs under direction of Senior Team Manager/Operations Manager. Share best practices across teams and build spirit of teamwork and a work environment that promotes high levels of engagement amongst team members. Maintain regular communications and feedback, ensuring accurate and timely communication of any client/campaign issues to Senior Team Manager/Operations Manager. Who are we looking for? · Evidence of effective interpersonal, coaching and leadership/supervisory skills. · Previous Team Leading/ Managerial experience is essential. · Previous experience working in a call centre environment is essential. · Excellent verbal and written communication skills. · Good numeric and verbal reasoning skills. · Effective problem-solving skills. · Performance management skills and experience. · Client/customer management skills. Location - Thane !!!!!! Hiring Agents & TL both !!!!!!!!!! 9:30 - 6:30 Shift Timings !!!!!! Sundays Fixed Off !!!!! Interested can directly call - 7977051952 !!!!!!!!!

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