Sales Team Lead

As a Team Lead at Truemeds, you will be responsible for managing and overseeing a team of over 60 call center executives. Your role will involve ensuring the team's overall performance, meeting sales targets, maintaining quality standards, and fostering a professional work environment. Your leadership skills, ability to handle high-pressure situations, and commitment to organizational goals will be essential in this position. Your key responsibilities will include: End to End Team Management: - Lead, motivate, and manage a team of more than 60 call center executives. - Act as the primary point of contact for team-related queries, escalations, and concerns. - Monitor daily operations to ensure alignment with company policies and objectives. Attendance and Roster Management: - Ensure proper attendance tracking and schedule adherence by all team members. - Prepare and manage rosters to ensure adequate coverage during shifts. - Address attendance issues and implement corrective measures as needed. Quality Performance Assurance: - Monitor call quality and adherence to protocols by reviewing call recordings and performance metrics. - Provide feedback and recommendations to team members to enhance their performance. Capacity Adherence and Order Processing: - Ensure availability of the required number of executives on the floor to process orders. - Manage crisis situations through pre-planning activities to ensure smooth operations. - Monitor order processing accuracy and timeliness, implementing process improvements as necessary. Training and Development: - Organize regular training sessions for call center executives to enhance their skills. - Coordinate with trainers to provide relevant training content and identify skill gaps for personalized development plans. Professional Conduct and Floor Behavior: - Ensure all team members maintain professional behavior and adhere to the company's code of conduct. - Address and resolve incidents of inappropriate behavior promptly. - Promote a respectful and collaborative work culture within the team. Ideal Profile: - Bachelors degree in Business Administration, Communications, or related field. - Proven experience as a Team Lead in a call center environment. - Strong understanding of call center operations, quality assurance, and sales processes. - Excellent communication, organizational, and leadership skills. - Proficiency in call center software and performance tracking tools. - Strong analytical skills to interpret performance data and implement improvement strategies. If you are seeking a role that offers exponential growth opportunities and the chance to contribute to making healthcare more affordable and accessible, this position might be the perfect fit for you. Join us in our mission to democratize medicine purchases in India and become a key player in the e-pharmacy industry.,