Sales Team Lead

Globiva

2 - 7 years

9 - 20 Lacs

gurgaon haryana india

Posted:6 hours ago| Platform: Foundit logo

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Skills Required

team management quality audits data analysis process improvement customer service

Work Mode

On-site

Job Type

Full Time

Job Description

The Sales Team Lead will manage and guide a team of sales advisors, monitor performance metrics, conduct quality audits, and implement strategies to improve productivity and customer satisfaction. The role involves team coaching, reporting, and close collaboration with operations and clients.

Roles and Responsibilities

Effectively manage and lead a sales team, ensuring high performance and achievement of targets
Monitor key metrics including AHT, attrition, shrinkage, YTD/MTD performance
Conduct weekly quality audits of customer interactions and provide timely feedback
Analyze team data, identify trends, and create actionable plans for coaching and development
Track team performance and attrition, providing regular updates to the Operations Manager
Initiate CAP/DAP (Corrective/Development Action Plans) as required
Prepare development plans for team members and monitor their implementation
Handle team queries and interact with clients as needed for delivery
Prepare reports, incentive sheets, and identify process gaps to suggest solutions
Communicate effectively with all levels of stakeholders, ensuring strong customer service standards

Work Schedule

6-day working week

Preferred Qualifications & Skills

2-7 years of relevant experience in sales operations or team leadership
Strong knowledge of operations processes and supporting tools
Experience in monitoring team performance, coaching, and conducting audits
Excellent verbal and written communication skills
Strong analytical skills and ability to identify trends and implement improvements
Customer-focused with the ability to handle escalations professionally

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