Sales Support Executive (Salesforce) – Non-Voice

Job Overview:

We are looking for a detail-oriented and experienced Internal Sales Support Executive to support our sales team with digital follow-ups, CRM updates, and administrative coordination. This is a non-verbal role — all communication with customers will be conducted exclusively via email and WhatsApp. No phone calls or verbal interaction is required.

You will be supporting customers primarily in Australia and New Zealand, so high-level written English fluency is essential. You must also be available to work during Australian business hours.

The ideal candidate will have hands-on experience with Salesforce CRM, a background in sales administration, and strong written communication skills.

Key Responsibilities:

• Follow up on open quotes with customers via email and WhatsApp — strictly non-verbal.
• Log all interactions and responses clearly and promptly in Salesforce CRM.
• Escalate technical or pricing-related queries to the appropriate BDMs (Business Development Managers).
• Track and manage new project leads from assigned sources and maintain Salesforce records for accounts, contacts, and opportunities.
• Ensure consistent, high-quality CRM data entry and categorization.
• Collaborate with the sales team to support internal sales workflows and assist with reporting and other support tasks.

Required Skills & Experience:

• Minimum 2 years’ experience in sales support, CRM-based admin, or inside sales roles.
• Salesforce CRM proficiency is mandatory.
• Strong command of written English — grammar, tone, and clarity must be professional and error-free.
• Comfortable using tools such as Outlook, WhatsApp Web/Desktop, and Excel or similar tools.
• Able to manage large volumes of data with accuracy and attention to detail.
• Familiarity with sales cycles, quoting, and follow-up processes.

Ideal Candidate:

• Self-motivated and comfortable working independently .
• Extremely well-organized, process-driven, and reliable.
• Excellent communicator via written channels only — must be able to handle client interactions professionally via text/email.
• Able to work during Australian business hours (AEST/AEDT) and support customers from Australia and New Zealand.

This is a non-verbal, online-based role supporting our Australia and New Zealand sales teams. While the role involves remote communication with international clients, the selected candidate must work from our Cochin office during Australian business hours. All interactions with customers will be handled via email and WhatsApp only — no phone or verbal communication is required.

Job Types: Full-time, Permanent

Benefits:

• Paid time off

Schedule:

• Day shift

Application Question(s):

• What is your current CTC (Cost to Company) per annum?
• Are you able to work full-time from our Cochin office during Australian business hours (AEST/AEDT)?

Education:

• Bachelor's (Preferred)

Experience:

• sales support: 2 years (Required)
• Salesforce CRM: 2 years (Required)

Language:

• English (Required)

Work Location: In person