Sales Supervisor

Job Title

Sales Supervisor – Lulu Connect

Location

Lulu International Shopping Mall, Trivandrum, Kerala

Department

Lulu Connect (Telecom & Digital Services)

Job Summary

The Sales Supervisor – Lulu Connect is responsible for overseeing daily sales operations, leading the sales team, and ensuring excellent customer service for telecom and digital products/services. The role focuses on achieving sales targets, maintaining service quality, and ensuring smooth coordination between staff, customers, and management.

Key Responsibilities

Sales & Operations

• Supervise daily sales activities of the Lulu Connect counter/store
• Ensure achievement of monthly and daily sales targets
• Promote telecom products, mobile connections, devices, accessories, and related services
• Monitor stock availability and coordinate replenishment with the store team

Team Management

• Guide, train, and motivate sales executives
• Allocate duties and shifts to ensure adequate counter coverage
• Monitor staff performance and provide feedback to improve productivity
• Ensure staff follow company policies and service standards

Customer Service

• Handle customer inquiries, complaints, and escalations professionally
• Ensure a high level of customer satisfaction and repeat business
• Maintain a friendly, professional, and service-oriented environment

Reporting & Administration

• Prepare daily/weekly sales reports and submit to management
• Maintain accurate records of sales, inventory, and customer documentation
• Ensure compliance with company procedures and telecom regulations

Visual & Brand Standards

• Ensure proper product display and branding at the Lulu Connect outlet
• Maintain cleanliness and professional appearance of the sales area

Required Qualifications & SkillsEducation

• Bachelor’s degree or equivalent (preferred)
• Diploma with relevant sales experience may be considered

Experience

• 2–4 years of experience in retail sales or telecom sales
• At least 1 year in a supervisory or team-lead role preferred

Skills & Competencies

• Strong leadership and team management skills
• Excellent communication skills (English & Malayalam preferred)
• Sales-driven mindset with customer-focused approach
• Basic computer knowledge (POS systems, MS Excel, reports)
• Ability to work in shifts, weekends, and holidays

Preferred Attributes

• Experience in telecom, mobile retail, or service counters
• Familiarity with telecom plans, and digital services
• Professional appearance and positive attitude

Job Type: Full-time

Work Location: In person