Sales & Service Executive - Bhubaneswar

About the Company

MedicalCertificate.in (operated by Arupal SuperDocs Tech LLP) is a leading Health-tech platform offering seamless Heath-Tech Sevices. We combine technology and healthcare expertise to deliver fast, reliable, and professional digital health services worldwide.

Job Title: Inside Sales & Customer Success Executive

Pay: ₹13,000/month – ₹16,000/month + Lucrative Incentives + Bonus

• Work Location: Bhubaneswar (Patia – Infocity)
• Type: Full-time, On-site
• Perks: Company laptop | Structured onboarding | Rewards & Recognition under SuperDocs League | Fast growth for top performers

Responsibilities

• Engage with customers via calls, messages, chat, and email.
• Understand customer needs and recommend the right service or product.
• Convert leads into successful cases and consistently meet individual and team sales targets.
• Manage paid customer cases, ensuring smooth service delivery and timely resolution of issues.
• Upsell relevant add-ons or upgraded services while maintaining high customer satisfaction.
• Maintain accurate records, notes, and status updates in the CRM system.
• Collaborate closely with doctors, operations, and quality teams for seamless case completion.
• Proactively follow up with customers and ensure a positive end-to-end experience.
• Gather insights from customer interactions to improve communication, process, and product quality.

Requirements and Skills

• Strong verbal and written communication skills in English and Hindi are mandatory.
• Confident and comfortable speaking directly with customers across phone and digital channels.
• Ability to write clear, grammatically correct, and professional messages and emails.
• Prior experience in sales, inside sales, customer service, or teleconsultation preferred.
• Highly organized with excellent multitasking and time management abilities.
• Calm, solution-oriented approach when handling challenging or emotional customer situations.
• Tech-savvy with working knowledge of CRM tools, email, and online communication platforms.
• Professional behavior, punctuality, and a consistent work ethic in an office environment.
• Freshers with strong communication and confidence are welcome to apply.
• Must be able to reliably commute or relocate to Bhubaneswar before starting work.

Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹16,000.00 per month

Ability to commute/relocate:

• Bhubaneswar, Orissa: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you open to a rotational shift, 6 6-day working structure?
• Explain in a few lines why do you think you would be a good fit for the role that you are applying for?

Education:

• Bachelor's (Required)

Experience:

• Sales: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Required)
• English (Required)

Location:

• Bhubaneswar, Orissa (Required)

Work Location: In person