Customer Success Executive - Bhubaneswar

Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams

Requirements and skills

• Experience as a Customer Support Specialist or similar CS role
• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM and design systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• Working laptop
• Able to communicate seamlessly in English and Hindi

Job Type: Full-time

Pay: ₹192,000.00 per year

Ability to commute/relocate:

• Patia, Bhubaneswar, Orissa: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Explain in a few lines why do you think you would be a good fit for the role that you are applying for?
• Do you have a laptop handy at your disposal?

Experience:

• total work: 1 year (Required)

Language:

• English and Hindi (Required)

Work Location: In person