Sales Operations Team Leader - Bhubaneswar

About MedicalCertificate.in

MedicalCertificate.in is India’s trusted digital platform for issuing authentic medical certificates, doctor consultations, and related services. We are building a seamless, efficient, and compliant healthcare solution for employees, students, and organizations.

Job Overview

We are seeking an experienced and proactive Operations Manager to oversee the end-to-end service delivery and sales operations of MedicalCertificate.in. This individual will be responsible for ensuring smooth execution of services, managing operational workflows, and resolving day-to-day escalations related to agents and customer interactions.

Key Responsibilities

• Own and manage the entire operational lifecycle — from order placement to certificate delivery.
• Supervise and optimize the sales and service workflows to ensure timely and high-quality delivery.
• Monitor and manage the performance of remote agents (doctors, support staff, call agents).
• Identify and proactively fill gaps in operations — including underperformance, escalations, and delays.
• Coordinate across departments (tech, product, customer support) to implement fixes and improvements.
• Build and maintain SOPs, dashboards, and performance metrics.
• Lead process automation and CRM optimizations (Zoho or internal tools).
• Drive sales performance through upsell processes and customer follow-ups.
• Handle urgent customer escalations, complaints, and agent failures with maturity and speed.
• Handle internal roaster management with managing the OPS team.

Requirements

• 3–5 years of experience in operations, preferably in healthtech, logistics, B2C services, or telemedicine.
• Strong knowledge of sales funnels, service SLAs, CRM platforms, and vendor management.
• Excellent communication, coordination, and people management skills.
• Ability to work independently, own problems, and deliver results under pressure.
• Prior experience managing teams or field agents is a plus.
• Strong command of written and spoken English. Hindi and regional languages are a bonus.

What We Offer

• Opportunity to scale a fast-growing digital health startup
• Flexible and remote-friendly working culture
• Ownership of core operations and leadership growth path

Job Types: Part-time, Contractual / Temporary
Contract length: 6 months

Pay: ₹18,000.00 - ₹20,000.00 per month

Ability to commute/relocate:

• Patia, Bhubaneswar, Orissa: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have a laptop handy?

Education:

• Bachelor's (Required)

Language:

• English and Hindi (Required)

Work Location: In person