Responsibilities Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with our Product, Sales and Marketing teams Requirements and skills Experience as a Customer Support Specialist or similar CS role Familiarity with our industry is a plus Experience using help desk software and remote support tools Understanding of how CRM and design systems work Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling tough cases Working laptop Able to communicate seamlessly in English and Hindi Job Type: Full-time Pay: ₹192,000.00 per year Ability to commute/relocate: Patia, Bhubaneswar, Orissa: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Explain in a few lines why do you think you would be a good fit for the role that you are applying for? Do you have a laptop handy at your disposal? Experience: total work: 1 year (Required) Language: English and Hindi (Required) Work Location: In person
Responsibilities Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with our Product, Sales and Marketing teams Requirements and skills Experience as a Customer Support Specialist or similar CS role Familiarity with our industry is a plus Experience using help desk software and remote support tools Understanding of how CRM and design systems work Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling tough cases Working laptop Able to communicate seamlessly in English and Hindi Job Type: Full-time Pay: ₹192,000.00 per year Ability to commute/relocate: Patia, Bhubaneswar, Orissa: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Explain in a few lines why do you think you would be a good fit for the role that you are applying for? Do you have a laptop handy at your disposal? Experience: total work: 1 year (Required) Language: English and Hindi (Required) Work Location: In person
About MedicalCertificate.in MedicalCertificate.in is India’s trusted digital platform for issuing authentic medical certificates, doctor consultations, and related services. We are building a seamless, efficient, and compliant healthcare solution for employees, students, and organizations. Job Overview We are seeking an experienced and proactive Operations Manager to oversee the end-to-end service delivery and sales operations of MedicalCertificate.in. This individual will be responsible for ensuring smooth execution of services, managing operational workflows, and resolving day-to-day escalations related to agents and customer interactions. Key Responsibilities Own and manage the entire operational lifecycle — from order placement to certificate delivery. Supervise and optimize the sales and service workflows to ensure timely and high-quality delivery. Monitor and manage the performance of remote agents (doctors, support staff, call agents). Identify and proactively fill gaps in operations — including underperformance, escalations, and delays. Coordinate across departments (tech, product, customer support) to implement fixes and improvements. Build and maintain SOPs, dashboards, and performance metrics . Lead process automation and CRM optimizations (Zoho or internal tools). Drive sales performance through upsell processes and customer follow-ups. Handle urgent customer escalations , complaints, and agent failures with maturity and speed. Handle internal roaster management with managing the OPS team. Requirements 3–5 years of experience in operations, preferably in healthtech, logistics, B2C services , or telemedicine . Strong knowledge of sales funnels, service SLAs, CRM platforms , and vendor management. Excellent communication, coordination, and people management skills. Ability to work independently , own problems, and deliver results under pressure. Prior experience managing teams or field agents is a plus. Strong command of written and spoken English. Hindi and regional languages are a bonus. What We Offer Opportunity to scale a fast-growing digital health startup Flexible and remote-friendly working culture Ownership of core operations and leadership growth path Job Types: Part-time, Contractual / Temporary Contract length: 6 months Pay: ₹18,000.00 - ₹20,000.00 per month Ability to commute/relocate: Patia, Bhubaneswar, Orissa: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Do you have a laptop handy? Education: Bachelor's (Required) Language: English and Hindi (Required) Work Location: In person
About MedicalCertificate.in MedicalCertificate.in is India’s trusted digital platform for issuing authentic medical certificates, doctor consultations, and related services. We are building a seamless, efficient, and compliant healthcare solution for employees, students, and organizations. Job Overview We are seeking an experienced and proactive Operations Manager to oversee the end-to-end service delivery and sales operations of MedicalCertificate.in. This individual will be responsible for ensuring smooth execution of services, managing operational workflows, and resolving day-to-day escalations related to agents and customer interactions. Key Responsibilities Own and manage the entire operational lifecycle — from order placement to certificate delivery. Supervise and optimize the sales and service workflows to ensure timely and high-quality delivery. Monitor and manage the performance of remote agents (doctors, support staff, call agents). Identify and proactively fill gaps in operations — including underperformance, escalations, and delays. Coordinate across departments (tech, product, customer support) to implement fixes and improvements. Build and maintain SOPs, dashboards, and performance metrics . Lead process automation and CRM optimizations (Zoho or internal tools). Drive sales performance through upsell processes and customer follow-ups. Handle urgent customer escalations , complaints, and agent failures with maturity and speed. Handle internal roaster management with managing the OPS team. Requirements 3–5 years of experience in operations, preferably in healthtech, logistics, B2C services , or telemedicine . Strong knowledge of sales funnels, service SLAs, CRM platforms , and vendor management. Excellent communication, coordination, and people management skills. Ability to work independently , own problems, and deliver results under pressure. Prior experience managing teams or field agents is a plus. Strong command of written and spoken English. Hindi and regional languages are a bonus. What We Offer Opportunity to scale a fast-growing digital health startup Flexible and remote-friendly working culture Ownership of core operations and leadership growth path Job Types: Part-time, Contractual / Temporary Contract length: 6 months Pay: ₹18,000.00 - ₹20,000.00 per month Ability to commute/relocate: Patia, Bhubaneswar, Orissa: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Do you have a laptop handy? Education: Bachelor's (Required) Language: English and Hindi (Required) Work Location: In person
Responsibilities Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with our Product, Sales and Marketing teams Requirements and skills Experience as a Customer Support Specialist or similar CS role Familiarity with our industry is a plus Experience using help desk software and remote support tools Understanding of how CRM and design systems work Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling tough cases Working laptop Able to communicate seamlessly in English and Hindi Job Type: Full-time Pay: ₹192,000.00 per year Ability to commute/relocate: Patia, Bhubaneswar, Orissa: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Explain in a few lines why do you think you would be a good fit for the role that you are applying for? Do you have a laptop handy at your disposal? Experience: total work: 1 year (Required) Language: English and Hindi (Required) Work Location: In person
Job Title: HR & Admin Executive - Bhubaneswar Job Type: Full-time, On-site Pay: ₹13,000/month to ₹16,000/month (₹1,56,000 to ₹1,92,000 per year) (based on experience & performance) Additionals: Lucrative performance bonus; Company-provided laptop; Opportunity to work in one of the best offices in Bhubaneswar; Rewards & recognition under the SuperDocs League program; Growth opportunities. Work Location: Bhubaneswar Office (Patia – Infocity) Timing: 9:00 AM – 7:00 PM (Monday to Saturday) About the Company MedicalCertificate.in (operated by Arupal SuperDocs Tech LLP) is India’s leading digital health documentation platform. We are expanding our Bhubaneswar office and looking for a dependable HR & Admin Executive who can balance recruitment, HR support, and office administration with flexibility and initiative. Key Responsibilities Manage the hiring calendar: post jobs, screen candidates, conduct first-level interviews, schedule assessments, and support onboarding. Maintain employee records and support routine HR processes (attendance, leaves, documentation). Handle office administration: supplies, vendor coordination, expense tracking, and day-to-day operations. Manage the office calendar for meetings, events, and activities; assist in engagement initiatives. Draft handwritten certificates/documents when required. Multitask across HR and admin functions while ensuring professionalism, punctuality, and smooth coordination. Requirements & Skills Bachelor’s degree in HR, Administration, or related field. 0–2 years of experience in HR, recruitment, or office admin (startup experience a plus). Strong communication skills in English, Hindi (verbal & written). Tech-savvy – comfortable with MS Office, job portals, digital tools, and comfortable using HR/CRM platforms. Strong multitasking ability; willing to take up HR and admin tasks interchangeably. Professional, punctual, and dependable. Must be able to reliably commute to the Bhubaneswar office. Job Types: Full-time, Permanent Pay: ₹13,000.00 - ₹16,000.00 per month Benefits: Cell phone reimbursement Ability to commute/relocate: Bhubaneshwar, Orissa: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What was your last drawn salary per month? Are your comfortable with salary structure of INR 13,000 to INR 16,000 per month? What is your salary expectations Experience: Human resources: 2 years (Preferred) Language: English (Required) Hindi (Required) Location: Bhubaneshwar, Orissa (Required) Work Location: In person
About the Company MedicalCertificate.in (operated by Arupal SuperDocs Tech LLP) is India’s leading digital health documentation platform. Job Title: Sales & Service Executive Job Type: Full-time, On-site Pay: ₹13,000/ month to ₹16,000/month (₹1,56,000 to ₹1,92,000 per year) + incentives Additionals: Lucrative Incentives & performance bonus; Company-provided laptop; Opportunity to work in one of the best offices in Bhubaneswar; Structured training and onboarding in a fast-growing health-tech industry; Rewards & recognition under the SuperDocs League program; Growth opportunities. Work Location: Bhubaneswar Office (Patia – Infocity) Responsibilities Respond to customer queries in a timely and accurate way via phone, WhatsApp, email, or chat. Explain services, identify customer needs, and guide them through documentation requirements. Convert leads into successful cases and achieve sales targets. Upsell relevant add-ons and maintain a high customer satisfaction ratio. Update internal CRM databases with case details, follow-ups, and resolutions. Monitor and address customer feedback, complaints, or escalations. Coordinate with doctors, operations, and QA teams for smooth case closures. Share customer insights with Product, Sales, and Marketing teams for continuous improvement. Requirements and Skills Experience as a Customer Service, Sales, or similar CS role is a plus (freshers may also apply). Familiarity with the health/medical industry is a plus. Excellent communication and problem-solving skills. Multi-tasking ability – able to handle calls, chats, and documentation smoothly. Patience and professionalism when handling tough cases. Working laptop and strong tech skills (CRM, WhatsApp Web, email). Able to communicate seamlessly in English and Hindi. Professional behaviour, punctuality, and discipline in an office environment. Must be able to reliably commute or relocate before starting work. Job Types: Full-time, Permanent Pay: ₹13,000.00 - ₹16,000.00 per month Ability to commute/relocate: Bhubaneshwar, Orissa: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Explain in a few lines why do you think you would be a good fit for the role that you are applying for? Education: Bachelor's (Required) Experience: Sales: 1 year (Preferred) Customer service: 1 year (Preferred) Language: Hindi (Required) English (Required) Location: Bhubaneshwar, Orissa (Required) Work Location: In person
Job Title: HR & Admin Executive - Bhubaneswar Job Type: Full-time, On-site Pay: ₹13,000/month to ₹16,000/month (₹1,56,000 to ₹1,92,000 per year) (based on experience & performance) Additionals: Lucrative performance bonus; Company-provided laptop; Opportunity to work in one of the best offices in Bhubaneswar; Rewards & recognition under the SuperDocs League program; Growth opportunities. Work Location: Bhubaneswar Office (Patia – Infocity) Timing: 9:00 AM – 7:00 PM (Monday to Saturday) About the Company MedicalCertificate.in (operated by Arupal SuperDocs Tech LLP) is India’s leading digital health documentation platform. We are expanding our Bhubaneswar office and looking for a dependable HR & Admin Executive who can balance recruitment, HR support, and office administration with flexibility and initiative. Key Responsibilities Manage the hiring calendar: post jobs, screen candidates, conduct first-level interviews, schedule assessments, and support onboarding. Maintain employee records and support routine HR processes (attendance, leaves, documentation). Handle office administration: supplies, vendor coordination, expense tracking, and day-to-day operations. Manage the office calendar for meetings, events, and activities; assist in engagement initiatives. Draft handwritten certificates/documents when required. Multitask across HR and admin functions while ensuring professionalism, punctuality, and smooth coordination. Requirements & Skills Bachelor’s degree in HR, Administration, or related field. 0–2 years of experience in HR, recruitment, or office admin (startup experience a plus). Strong communication skills in English, Hindi (verbal & written). Tech-savvy – comfortable with MS Office, job portals, digital tools, and comfortable using HR/CRM platforms. Strong multitasking ability; willing to take up HR and admin tasks interchangeably. Professional, punctual, and dependable. Must be able to reliably commute to the Bhubaneswar office. Job Types: Full-time, Permanent Pay: ₹13,000.00 - ₹16,000.00 per month Benefits: Cell phone reimbursement Ability to commute/relocate: Bhubaneshwar, Orissa: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What was your last drawn salary per month? Are your comfortable with salary structure of INR 13,000 to INR 16,000 per month? What is your salary expectations Experience: Human resources: 2 years (Preferred) Language: English (Required) Hindi (Required) Location: Bhubaneshwar, Orissa (Required) Work Location: In person