Sales Ops Analyst

Position Summary:

ABD Sales Performance Analyst/Senior Analyst will be responsible for Sales Operations initiatives related to Outbound, Inbound, Chat and Customer Lifecycle Inside Sales Team to support key sales objectives. ABD Phone Sales team is 500+heads, drives ~400 Mn business annually and is aggressively growing. This individual would be focused on delivering results on multiple high profile initiatives across Phone Sales business. The Sales Performance Analyst, functions as an integral part of the sales operations team to manage compensations processes for GBD Sales Organization Reps, managing compensation rules in the compensation tool, reporting around attainment, Quota setting for sales rep, making sure that compensation and revenue actuals are followed and completed within the required timelines provided. We are looking for energetic, engaging individuals who appreciates working with data, complex rules, orders, attainment etc. This position is responsible for interacting on a regular basis with various cross functional teams like Sales, Scrum, Marketing, Finance, Cloudtech, CTI etc.

Shift Time: 4:00 PM - 1:00 AM

Primary Responsibilities:

• Work with sales and finance to set QRF for the business

• Territory assignment and managing Book of Business

• Reconciling orders, ensuring the correct rep is aligned to orders based on the territory in place, account assignment, value etc.

• Attrition analysis and Outreach management

• Pipeline reporting & forecast management

• Ad hoc reporting requests

• Reporting on attainment for compensation purposes

• Augment data quality assurance processes by putting in place required QA activities to manage sanity, correctness, quality of data to ensure trust among end consumers/stakeholders and accurate payouts to reps

• Document processes and operating procedures

• Manage & own internal customers, stakeholder, deliverables and timelines

• Perform UAT/PAT for system enhancements

• Strong project management skills

• Ability to work under tight schedules & have flexibility to work under different time zone at times

Must have skills:

Experience working in sales operations

Sales comp calculation in SaaS environment

Quota/Target setting for sales and governance

Territory management for fast evolving environment

Excellent presentation skills

Good reporting skills through Excel, Power Bi and Tableau

Nice to have skills: Analytics, Multi tasking, Ability to analyze and optimise sales processes.