Sales Operations Manager, Field Reporting & Data Integration

What you will do

In this vital role the Sales Operations Manager, Reporting & Data Integration will own the design and implementation of an integrated data solution across Amgens field data and reporting platforms. This role is critical to ensuring that our field business metrics are defined, calculated, and displayed consistently across all systems and tools, driving trust in our data and insights. The role will also be a key driver of implementing Amgens broader data and reporting strategy, designing and creating the capabilities needed to deliver scalable, consistent, and reliable insights to our commercial US field teams.

Responsibilities

Data Integration & Consistency

• Design and implement data integration processes across multiple reporting platforms
• Ensure metrics and KPIs are consistently defined, calculated, and displayed across all systems (e.g., Tableau, CRM, Incentive Comp reports)
• Closely partner with our Data Management team to integrate upstream data sources into reporting environments

Reporting Strategy & Governance

• Support and drive the implementation of Amgens US Field Reporting data and reporting strategy
• Define governance standards and processes for metric definitions, data lineage, and reporting logic
• Establish a single source of truth for core business metrics to ensure stakeholder alignment
• Support our Field Data & Reporting capabilities, designing the capabilities, defining the standards, and evolving the capabilities to fit the business needs

Platform & System Enablement

• Collaborate with Amgen technology teams to ensure data pipelines are robust, consistent, and scalable
• Monitor data flows and system health to proactively identify and resolve issues
• Partner with platform teams to integrate new reporting tools as business needs evolve

Stakeholder Partnership

• Work with our Field Effectiveness team to understand reporting needs and evolve our capabilities to fit those business needs
• Translate business requirements into technical designs and specifications for data integration
• Act as a trusted advisor for metric definitions and reporting standards

Innovation & Continuous Improvement

• Identify opportunities to streamline reporting, reduce duplication, and improve data accessibility
• Introduce automation to improve efficiency and accuracy
• Benchmark against industry best practices to evolve Amgens Field Data and Reporting capabilities

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The Field Data & Reporting professional we seek has these qualifications.

Basic Qualifications

• Masters degree & 8+ years of experience in Bio/Pharmaceutical Analytics, Data, and Reporting or Data Engineering
• Bachelors degree & 10+ years of experience in Bio/Pharmaceutical Analytics, Data, and Reporting or Data Engineering

Preferred Qualifications

• Technical Expertise:
  • Proficiency with data integration and ETL tools (e.g. Alteryx, Databricks, Mulesoft)
  • Experience with reporting platforms such as Tableau, Power BI, etc.
  • Experience with designing data and reporting capabilities and experiences to field based users at scale (serving 2000+ users)
  • Strong knowledge of SQL and relational database concepts (e.g., Databricks, Redshift)
  • Familiarity with cloud data environments and modern data architectures
  • Ability to identify areas for process and systems innovation and implement change that will enhance our overall field data and reporting capabilities

• Data Governance & Strategy
  • Strong knowledge of data governance, data modeling, data lineage, and metric definition best practices, particularly in context of the Bio/Pharmaceutical industry
  • Proven ability to design, implement, and enforce necessary processes to ensure data quality across platforms and systems
  • Exposure to data quality tools and methodologies to ensure trusted, validated data

• Business & Industry Knowledge
  • Experience working with commercial data sets in Bio/Pharmaceutical industry (e.g. sales, CRM, Patient Hub data, Field Force Effectiveness metrics)
  • Strong understanding of Bio/Pharmaceutical sales operations processes, including reporting needs for field based sales teams
  • Consulting or industry experience in data strategy and reporting transformation projects

• Leadership, Collaboration, and Other Qualifications
• Demonstrated ability to lead cross-functional initiatives involving business and technology stakeholders
• Strong collaboration and influencing skills, with the ability to align diverse stakeholders on data definitions and reporting standards
• Excellent analytical, problem-solving, and critical thinking skills, with a proactive mindset for resolving complex data issues
• Outstanding communication skills, including the ability to translate technical concepts into clear business terms
• Track record of driving change management and fostering adoption of new reporting tools, data process, or standards
• Experience with designing simple, seamless, and effective User Experiences based on direct user feedback and understanding of a users day-to-day workflow
• Comfort operating in a fast-paced, deadline-driven, and evolving environment while maintaining high standards of accuracy and accountability