Sales & Operations Head

About the Role:

We are looking for a dynamic and proactive professional to join our team as an Operations & Guest Services Supervisor. This is a key role that will oversee daily operations, supervise and motivate the team, ensure smooth guest experiences during tours, and manage overall office and tour-related activities.

Key Responsibilities:

• Supervise day-to-day operations and coordinate with different departments.
• Lead, train, and build a strong, motivated team.
• Oversee guest services and ensure exceptional experiences during their tours.
• Handle guest queries, special requests, and resolve issues promptly.
• Coordinate with drivers, guides, hotel partners, and other vendors.
• Monitor tour progress and assist guests during their travel when needed.
• Maintain high standards of service quality and ensure adherence to company protocols.
• Look after overall office administration related to tours and guest handling.
• Generate regular reports on operations and guest feedback.

Who We’re Looking For:

• Someone with excellent leadership and people management skills.
• A strong multitasker with hands-on experience in operations, preferably in the travel & tourism sector.
• Customer-focused with a natural flair for guest relations.
• Good communication skills in English (knowledge of other languages is a plus).
• Problem-solver with a positive, can-do attitude.
• Comfortable using basic office software and handling field coordination.

Why Join Us:

• Be part of a fast-growing travel company known for its personalized services.
• Work in a friendly, supportive environment where your ideas and leadership matter.
• Opportunity to grow your career and take ownership of a wide range of responsibilities.

Interested?

Send your resume with a brief note on why you’d be a great fit to manishsharma@mytouradviser.com.

Job Type: Full-time

Pay: From ₹15,000.00 per month

Schedule:

• Rotational shift

Supplemental Pay:

• Commission pay

Ability to commute/relocate:

• Taj Ganj, Agra, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• 1. What experience do you have managing or supervising a team?

(Please describe the size of the team, your responsibilities, and any challenges you faced )

• How do you ensure that your team stays motivated and delivers high-quality service?

(Share one or two strategies you’ve found effective)

• Have you managed guest logistics for tours before (transport, guides, hotel coordination)?
• Describe a time when a guest had a complaint or last-minute issue during a tour. How did you resolve it?
• How do you balance following company protocols (timings, safety, set itineraries) while keeping guests happy, especially if they request changes?
• Are you comfortable preparing daily operational reports and updating management about ongoing tours and guest feedback?
• This role often needs quick decisions on the ground. Tell us about a situation where you had to make a fast decision to keep operations running smoothly.
• This position may require local or regional travel at short notice. Are you open to this?
• Why do you want to work with MTA Destination Management Company and what do you think makes a travel experience truly memorable for guests?

Education:

• Bachelor's (Required)

Experience:

• Operations management: 1 year (Required)

Language:

• English (Required)

Work Location: In person

Application Deadline: 20/07/2025
Expected Start Date: 01/08/2025