MTA Destination Management Company

About the Role: We are looking for a dynamic and proactive professional to join our team as an Operations & Guest Services Supervisor . This is a key role that will oversee daily operations, supervise and motivate the team, ensure smooth guest experiences during tours, and manage overall office and tour-related activities. Key Responsibilities: Supervise day-to-day operations and coordinate with different departments. Lead, train, and build a strong, motivated team. Oversee guest services and ensure exceptional experiences during their tours. Handle guest queries, special requests, and resolve issues promptly. Coordinate with drivers, guides, hotel partners, and other vendors. Monitor tour progress and assist guests during their travel when needed. Maintain high standards of service quality and ensure adherence to company protocols. Look after overall office administration related to tours and guest handling. Generate regular reports on operations and guest feedback. Who We’re Looking For: Someone with excellent leadership and people management skills. A strong multitasker with hands-on experience in operations, preferably in the travel & tourism sector. Customer-focused with a natural flair for guest relations. Good communication skills in English (knowledge of other languages is a plus). Problem-solver with a positive, can-do attitude. Comfortable using basic office software and handling field coordination. Why Join Us: Be part of a fast-growing travel company known for its personalized services. Work in a friendly, supportive environment where your ideas and leadership matter. Opportunity to grow your career and take ownership of a wide range of responsibilities. Interested? Send your resume with a brief note on why you’d be a great fit to manishsharma@mytouradviser.com . Job Type: Full-time Pay: From ₹15,000.00 per month Schedule: Rotational shift Supplemental Pay: Commission pay Ability to commute/relocate: Taj Ganj, Agra, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required) Application Question(s): 1. What experience do you have managing or supervising a team? (Please describe the size of the team, your responsibilities, and any challenges you faced ) How do you ensure that your team stays motivated and delivers high-quality service? (Share one or two strategies you’ve found effective) Have you managed guest logistics for tours before (transport, guides, hotel coordination)? Describe a time when a guest had a complaint or last-minute issue during a tour. How did you resolve it? How do you balance following company protocols (timings, safety, set itineraries) while keeping guests happy, especially if they request changes? Are you comfortable preparing daily operational reports and updating management about ongoing tours and guest feedback? This role often needs quick decisions on the ground. Tell us about a situation where you had to make a fast decision to keep operations running smoothly. This position may require local or regional travel at short notice. Are you open to this? Why do you want to work with MTA Destination Management Company and what do you think makes a travel experience truly memorable for guests? Education: Bachelor's (Required) Experience: Operations management: 1 year (Required) Language: English (Required) Work Location: In person Application Deadline: 20/07/2025 Expected Start Date: 01/08/2025

About the Role: We are looking for a dynamic and proactive professional to join our team as an Operations & Guest Services Supervisor . This is a key role that will oversee daily operations, supervise and motivate the team, ensure smooth guest experiences during tours, and manage overall office and tour-related activities. Key Responsibilities: Supervise day-to-day operations and coordinate with different departments. Lead, train, and build a strong, motivated team. Oversee guest services and ensure exceptional experiences during their tours. Handle guest queries, special requests, and resolve issues promptly. Coordinate with drivers, guides, hotel partners, and other vendors. Monitor tour progress and assist guests during their travel when needed. Maintain high standards of service quality and ensure adherence to company protocols. Look after overall office administration related to tours and guest handling. Generate regular reports on operations and guest feedback. Who We’re Looking For: Someone with excellent leadership and people management skills. A strong multitasker with hands-on experience in operations, preferably in the travel & tourism sector. Customer-focused with a natural flair for guest relations. Good communication skills in English (knowledge of other languages is a plus). Problem-solver with a positive, can-do attitude. Comfortable using basic office software and handling field coordination. Why Join Us: Be part of a fast-growing travel company known for its personalized services. Work in a friendly, supportive environment where your ideas and leadership matter. Opportunity to grow your career and take ownership of a wide range of responsibilities. Interested? Send your resume with a brief note on why you’d be a great fit to manishsharma@mytouradviser.com . Job Type: Full-time Pay: From ₹15,000.00 per month Schedule: Rotational shift Supplemental Pay: Commission pay Ability to commute/relocate: Taj Ganj, Agra, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required) Application Question(s): 1. What experience do you have managing or supervising a team? (Please describe the size of the team, your responsibilities, and any challenges you faced ) How do you ensure that your team stays motivated and delivers high-quality service? (Share one or two strategies you’ve found effective) Have you managed guest logistics for tours before (transport, guides, hotel coordination)? Describe a time when a guest had a complaint or last-minute issue during a tour. How did you resolve it? How do you balance following company protocols (timings, safety, set itineraries) while keeping guests happy, especially if they request changes? Are you comfortable preparing daily operational reports and updating management about ongoing tours and guest feedback? This role often needs quick decisions on the ground. Tell us about a situation where you had to make a fast decision to keep operations running smoothly. This position may require local or regional travel at short notice. Are you open to this? Why do you want to work with MTA Destination Management Company and what do you think makes a travel experience truly memorable for guests? Education: Bachelor's (Required) Experience: Operations management: 1 year (Required) Language: English (Required) Work Location: In person Application Deadline: 20/07/2025 Expected Start Date: 01/08/2025