Sales manager

Sales Manager – Pets & After-Sales Care

Company: Puppiezo Private Limited
Location: South Delhi, Gurgaon (Multiple Openings)

Puppiezo is India’s most trusted companion animal brand, helping families find and care for their perfect pets. As a Sales Manager, you will take full ownership of the customer journey, from the first conversation to after-sales engagement. This is a dynamic, hands-on role where you manage your own pipeline, supervise the customer experience end-to-end, and work closely with internal teams to deliver exceptional outcomes for pet parents.

We’re looking for individuals who are passionate about pets, driven by results, and ready to thrive in a fast-paced, mission-led startup.

THIS ROLE IS PART OF OUR COMMITMENT TO BUILDING A MORE GENDER-INCLUSIVE WORKFORCE. WOMEN CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY.

Key Responsibilities

• Own the Sales Pipeline: Manage inbound and outbound leads, understand customer needs, and confidently close high-value sales.
• Customer Engagement: Build trust with new pet parents, offer guidance on pet selection, and provide clear, compassionate communication throughout.
• Pet Welfare & Presentation: Ensure in-store puppies are well cared for and presented responsibly, with a focus on hygiene, safety, and well-being.
• After-Sales Supervision: Take full responsibility for the aftercare journey, including onboarding, training packages, grooming, product recommendations, and healthcare services.
• Coordinate Cross-Functionally: Work with service, training, and operations teams to ensure smooth delivery of after-sales services (no direct team management).
• Sales Documentation & Follow-Up: Keep accurate records of sales activity, customer preferences, and follow-up actions.
• Upsell & Retain: Identify opportunities to offer ongoing support, services, and products that enhance the customer experience and boost retention.
• Stay Informed: Maintain up-to-date knowledge of pet care, services, and market trends to add value in every interaction.

What We’re Looking For

• Proven ability to close sales independently and deliver against targets
• Strong communication, relationship-building, and negotiation skills
• Passion for pets and commitment to responsible pet care
• Comfortable working across in-store retail and telesales environments
• Self-driven and comfortable working without direct supervision
• Adaptable, energetic, and proactive in a startup setting
• Collaborative mindset – willing to contribute beyond narrow roles when needed

Why Join Puppiezo?

• Be part of a high-impact brand reshaping the pet care ecosystem in India
• Performance-driven culture with attractive performance incentives
• Opportunities for learning, growth, and future leadership roles
• Supportive and inclusive work environment with a strong sense of purpose

If you’re passionate about pets, take pride in closing meaningful sales, and want to grow in a purpose-led company-Puppiezo is the place for you.

Job Type: Full-time

Pay: From ₹35,000.00 per month

Ability to commute/relocate:

• New Friends Colony, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Direct sales: 2 years (Required)
• total work: 2 years (Required)

Language:

• English (Required)

Work Location: In person