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Sales Manager

International Travel House (ITH)

5 - 15 years

7 - 11 Lacs

mumbai

Posted:None| Platform:

Apply

Skills Required

accessories administration manager manager quality assurance fleet management iso mis hotel management customer service operations monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Description Branch Manager - CRD is responsible for

Operations

Ensure maintenance of quality of service, customer satisfaction, and effective service recovery
Coordinate and integrate all functions and services in the location
Implement systems for smooth operation and monitor operational efficiency of the branch
Handle crisis situations
Liaison / maintain PR with clients, suppliers, associates, Govt. Bodies, Appropriate Authorities, etc.

Fleet Management

Ensure fleet administration pertaining to vehicle operation is done as per ITH standards and policies
Monitor proper fleet allocation to clients as per the requirement
Ensure fleet has required accessories as per ITH framework
Maintain a proper ratio of chauffeurs to fleet

Sales Servicing

Develop new clients and increase business from existing clients to meet budgeted figures
Collate and analyze market and performance information (MIS in the prescribed format)
Achieve the set targets (budget)
Handle major complaints

Finances

Prepare annual budget for the branch
Monitor fund flow management and practice expense control as per norm
Monitor receivables as per norm
Ensure statutory compliance
Ensure report back /MIS with analysis is sent to Corporate office

HR Administrative

Monitor overall branch administration for branch efficiency
Ensure that the Customer Service and Drivers team is adequately staffed with competent, motivated, and trained professionals to ensure effectiveness of the customer service function
Appraisal of the team to monitor their performance
Ensure implementation and monitor statutory compliance
Maintain ISO standards as per quality assurance work manual
Management of contractual employees

Competencies:

System and quality orientation
Market, industry, and trade knowledge
Commercial acumen
Leadership and people management
Resource control and administration

Educational Qualification:

Graduate / Hotel Management
MBA in Marketing or Finance

Experience:

Minimum 10-15 years in the trade, of which 5 - 7 years should be as a branch head in a reputed car rental company.

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