Job Title: Sales Executive Experience: 2+ Years Location: Hyderabad Job Type: Full-Time Work Mode: Work from Office Job Description: We are looking for a motivated and customer-focused Sales Executive with 2+ years of experience, preferably with exposure to Shopify-based eCommerce products . The ideal candidate will handle customer queries, resolve issues efficiently, and provide excellent post-sale support via phone, email, and chat. Key Responsibilities: Handle inbound calls, outbound calls, emails, and chat support related to Shopify based eCommerce store products and services. Assist customers with order placements, tracking, product inquiries, returns, and refunds. Troubleshoot and resolve customer complaints or issues with empathy and professionalism. Document all customer interactions in CRM tools accurately. Collaborate with the fulfillment and tech teams to ensure smooth customer experience. Stay updated on Shopify platform features and product catalog changes. Identify recurring issues and report them to the concerned team for process improvements. Required Skills: Minimum 2 years of experience in a call center or customer support role. Familiarity with Shopify based eCommerce platform , order processing, and basic backend operations. Excellent communication skills in English (verbal and written). Problem-solving skills with a customer-first attitude. Ability to work in a fast-paced and team-oriented environment. Preferred Qualifications: Bachelor's degree or equivalent. Prior experience with eCommerce or Shopify-based businesses. Knowledge of basic product returns, shipping processes, and online customer care protocols. Job Type: Full-time Pay: ₹10,000.00 - ₹30,000.00 per month Schedule: Day shift Language: English (Required) Work Location: In person

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