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Datastack Technologies
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Sales Executive

Sales Executive

Datastack Technologies

2 - 4 years

0 Lacs

Ahmedabad Gujarat India

Posted:1 day ago| Platform:

Apply

Skills Required

support communication resolve billing crm retention

Work Mode

On-site

Job Type

Full Time

Job Description

Position Title:

Experience:

Shift Timing:

Location:

Company Name: Santacruz Telemarketing Pvt. Ltd.

Job Summary:

We are seeking experienced and energetic Voice Process Associates to support our US-based clients. The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.

Key Responsibilities:

Handle inbound and outbound customer calls from US clients.
Resolve queries related to products, services, billing, or technical issues.
Maintain accurate records of customer interactions and follow-up actions.
Ensure high levels of customer satisfaction through prompt and efficient service.
Adhere to process workflows, scripts, and quality standards.

Required Skills & Qualifications:

Graduate in any stream.
2–4 years of experience in US voice process/customer support.
Excellent verbal communication skills in English (mandatory).
Familiarity with CRM tools and call center software.
Ability to work night shifts and meet performance metrics.

Preferred Attributes:

US accent experience supporting North American clients.
Problem-solving attitude with the ability to think on your feet.

Benefits:

Competitive salary and performance incentives
Career advancement opportunities
One-Year retention bonus
Allowances

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