Sales cum Customer Support Executive - Fashion Industry

Fashion Industry : Sales cum Customer Support Executive

Job Title:

Department:

Location:

Experience Required:

Industry:

Employment Type:

Reports To:

Role Overview:

Sales cum Customer Support Executive

Key Responsibilities:

• Assist customers with

  product inquiries, size guidance, and styling suggestions

  across online and offline channels

• Convert

  leads into sales

  through prompt follow-ups via WhatsApp, email, Instagram and in-person

• Assist walk-in customers at the showroom

  , providing product information, size guidance, and styling suggestions to drive

  sales

• Generate sales

  through in-person interactions by understanding customer preferences and recommending suitable products

• Handle

  customer queries, exchanges, complaints

  , and feedback across various channels (WhatsApp, email, Instagram and in-person) in a timely and professional manner

• Support

  online sales

  by following up on leads and assisting customers through the purchasing process

• Coordinate with the operations team to ensure

  on-time order fulfillment and accurate deliveries

• Maintain and update

  customer data

  and

  order history

  in the CRM or tracking system

• Contribute to store

  visual merchandising

  to enhance the customer shopping experience

• Track and report

  daily interactions

  ,

  lead conversions

  , and

  sales performance

• Share regular

  customer feedback

  and insights with the design and operations teams

Required Skills & Competencies:

• Strong interpersonal and communication skills (written & verbal)

• Basic knowledge of

  fabrics, fits, and fashion terminology

• Ability to multitask, problem-solve, and handle pressure in a customer-facing role

• Familiarity with

  customer service tools (e.g., WhatsApp Business, Shopify, Zoho, etc.)

• Sales-driven mindset with attention to service quality

• Proficiency in Microsoft Excel or Google Sheets for tracking and reporting

Educational Qualification:

• Bachelor's degree or diploma in

  Fashion Communication

  ,

  Retail Management

  ,

  Apparel Merchandising

  , or a related field.

Compensation:

As per industry standard

How to Apply:

Please send your resume and a short cover note to creative@ourlove.in, with the subject line: Application for Sales cum Customer Support Executive