Sales Counter Assistant

**Job Description – Sales Counter Staff

Lahore Watch Co. (Karol Bagh & South Ex)**

Position: Sales Counter Executive / Retail Sales AssociateLocation: Karol Bagh & South Extension, New DelhiDepartment: Retail OperationsReporting To: Store Manager / Area ManagerRole Overview

The Sales Counter Staff will be responsible for delivering exceptional customer service, managing counter operations, handling sales transactions, maintaining product displays, and ensuring an excellent in-store experience. The role requires strong communication skills, product knowledge, and the ability to build customer trust—especially in a premium watch retail environment.

Key Responsibilities1. Customer Service & Sales

• Greet customers professionally and understand their requirements.
• Showcase products with confidence, highlighting features, brand history, and value.
• Maintain a strong command on watch brands, models, features, warranties, and pricing.
• Assist customers in trying watches, adjusting straps, and demonstrating functionality.
• Upsell and cross-sell whenever suitable.
• Ensure customer satisfaction and handle objections politely.

2. Counter Operations

• Manage the sales counter, billing, and cash/card/UPI transactions accurately.
• Issue invoices, warranty cards, and maintain proper documentation.
• Handle customer queries related to battery change, straps, and basic service intake.
• Maintain a clean, organized, and visually appealing counter space.

3. Store Upkeep & Display

• Ensure watch trays, stands, and display counters are clean and arranged as per brand guidelines.
• Regularly wipe displays, counters, and store glass.
• Assist in stock arrangement, inventory management, and planogram execution.

4. Inventory & Stock Handling

• Report low-stock items and fast-moving SKUs.
• Assist in daily stock count, inward/outward stock procedures, and maintaining accuracy.
• Coordinate with the store manager for stock rotation and replenishment.

5. Compliance & Store Discipline

• Follow SOPs, grooming standards, and punctuality.
• Maintain confidentiality of sales data and customer details.
• Ensure hygiene standards, safety protocols, and store presentation.

Required Skills & Qualifications

• Minimum 1–3 years of retail sales experience (watch retail experience preferred).
• Good communication in Hindi & basic English.
• Presentable, well-groomed, and customer-friendly.
• Basic knowledge of watches, straps, dials, and after-sales (training will be provided).
• Familiarity with POS/Billing systems preferred.
• Ability to work under pressure & meet sales targets.

Expected Traits

• Polite, patient, and customer-focused attitude.
• Strong sense of responsibility and honesty.
• Flexible to work on weekends and peak hours.
• Team player with positive behavior.

Compensation

• Salary: As per industry standards + performance incentive
• Benefits: Store-based perks, staff discounts, training & development programs

Work Timing

• Karol Bagh: 11:00 AM – 8:00 PM
• South Ex: 11:00 AM – 8:30 PM
• (Can be adjusted as per store requirement.)

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person