Sales Counter Assistant

As a Sales Counter Staff at Lahore Watch Co. in Karol Bagh & South Extension, New Delhi, your role is crucial in providing exceptional customer service, managing counter operations, and ensuring an excellent in-store experience in a premium watch retail environment. Your responsibilities include: - **Customer Service & Sales:** - Greet customers professionally and understand their requirements. - Showcase products confidently, highlighting features, brand history, and value. - Maintain a strong command of watch brands, models, features, warranties, and pricing. - Assist customers in trying watches, adjusting straps, and demonstrating functionality. - Upsell and cross-sell when suitable. - Ensure customer satisfaction and handle objections politely. - **Counter Operations:** - Manage sales counter, billing, and cash/card/UPI transactions accurately. - Issue invoices, warranty cards, and maintain proper documentation. - Handle customer queries related to battery change, straps, and basic service intake. - Maintain a clean, organized, and visually appealing counter space. - **Store Upkeep & Display:** - Ensure watch trays, stands, and display counters are clean and arranged per brand guidelines. - Regularly clean displays, counters, and store glass. - Assist in stock arrangement, inventory management, and planogram execution. - **Inventory & Stock Handling:** - Report low-stock items and fast-moving SKUs. - Assist in daily stock count, inward/outward stock procedures, and maintaining accuracy. - Coordinate with the store manager for stock rotation and replenishment. - **Compliance & Store Discipline:** - Follow SOPs, grooming standards, and punctuality. - Maintain confidentiality of sales data and customer details. - Ensure hygiene standards, safety protocols, and store presentation. **Required Skills & Qualifications:** - Minimum 1-3 years of retail sales experience (watch retail experience preferred). - Good communication in Hindi & basic English. - Presentable, well-groomed, and customer-friendly. - Basic knowledge of watches, straps, dials, and after-sales (training will be provided). - Familiarity with POS/Billing systems preferred. - Ability to work under pressure & meet sales targets. **Expected Traits:** - Polite, patient, and customer-focused attitude. - Strong sense of responsibility and honesty. - Flexible to work on weekends and peak hours. - Team player with positive behavior. In addition to the role specifics, you can expect industry-standard salary with performance incentives, store-based perks, staff discounts, and access to training & development programs. The work timings are from 11:00 AM to 8:00 PM in Karol Bagh and 11:00 AM to 8:30 PM in South Ex, which can be adjusted as per store requirements. This is a full-time position that requires in-person work.,