Sales Coordinator

As a Sales Support Coordinator, your primary responsibility will be to assist the sales team in preparing, maintaining, and managing customer orders, quotations, and sales contracts. You will play a key role in ensuring smooth operations by acting as a liaison between the sales team, customers, and various departments including inventory management, shipping, billing, and production. Your communication skills will be vital as you respond to client queries, provide updates, and handle complaints efficiently to ensure customer satisfaction. Additionally, you will be responsible for processing sales orders, monitoring progress, ensuring timely deliveries, and managing returns and exchanges when necessary. In this role, you will also be involved in preparing and submitting regular reports on sales performance, orders, and forecasts. Maintaining and updating sales tracking systems, ensuring accurate data entry in the CRM system, and managing customer information will be essential tasks. You will also be required to organize all sales-related documents such as contracts, purchase orders, and invoices. Assisting in preparing presentations, proposals, and product demonstrations for clients, scheduling client meetings, and coordinating with suppliers and vendors will be part of your daily responsibilities. Your ability to analyze sales data, identify trends, and collaborate with the team to develop strategies for improving sales and customer engagement will be crucial. To qualify for this role, you should have a Bachelor's or Master's degree in Business Administration, Marketing, Sales, or a related field. Additional certifications in sales, marketing, or customer service will be a plus. A minimum of 1-2 years of experience in sales coordination, administration, or customer service is required, preferably in a sales-driven environment or industry. Experience in Industrial Sales or FMCG will be advantageous, along with familiarity with order management systems, CRM software, and sales tools. Strong communication, organizational, problem-solving, and customer service skills are essential, along with technical proficiency in Microsoft Office Suite and CRM software. Your attention to detail and ability to collaborate effectively with cross-functional teams will contribute to your success in this role.,