Key Responsibilities: Sales Support: Assist the sales team by preparing, maintaining, and managing customer orders, quotations, and sales contracts. Coordination Between Departments: Act as a liaison between the sales team, customers, and other departments such as inventory management, shipping, billing and production to ensure smooth operations. Customer Communication: Respond to client queries, provide updates, and ensure customer satisfaction by handling complaints and resolving issues efficiently. Order Processing: Process sales orders, monitor their progress, ensure timely deliveries, and handle returns and exchanges if necessary. Sales Reporting: Prepare and submit regular reports on sales performance, orders and forecasts. Maintain and update sales tracking systems. CRM Management: Ensure accurate data entry and updates in the CRM system, manage customer information, and generate reports as needed. Document Management: Manage and organize all sales-related documents, including contracts, purchase orders, invoices, and delivery receipts. Sales Assistance: Assist in preparing presentations, proposals, and product demonstrations for clients. Schedule client meetings and follow-ups. Supplier and Vendor Coordination: Collaborate with suppliers and vendors to ensure the timely availability of products and resolve supply chain-related issues. Sales Data Analysis: Assist in analyzing sales data to identify trends, and work with the team to develop strategies for improving sales and customer engagement. Meeting and Schedule Coordination: Schedule meetings for the sales team with clients and ensure proper coordination of logistics. Qualifications: Educational Requirements: o A Bachelor's or Master’s degree in Business Administration, Marketing, Sales, or a related field. o Additional certifications in sales, marketing, or customer service will be a plus. Skills and Competencies: Communication Skills: Strong verbal and written communication skills to interact with customers, vendors, and internal teams. Organization: Excellent organizational and time management skills to handle multiple tasks efficiently. Problem-Solving Skills: Ability to address issues proactively and find solutions. Customer Service: Strong customer service orientation with the ability to manage inquiries and complaints professionally. Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software (e.g., Salesforce, HubSpot). Attention to Detail: Strong attention to detail, ensuring accuracy in all sales-related documentation and records. Team Collaboration: Ability to collaborate effectively with cross-functional teams and contribute to team success. Experience: Experience Level: o At least 1-2 years of experience in sales coordination, administration or customer service. o Prior experience in a sales-driven environment or industry is preferred. Industry Experience: o Experience in Industrial Sales or FMCG will be an advantage. o Familiarity with order management systems, CRM software, and sales tools is preferred.
As a Sales Support Coordinator, your primary responsibility will be to assist the sales team in preparing, maintaining, and managing customer orders, quotations, and sales contracts. You will play a key role in ensuring smooth operations by acting as a liaison between the sales team, customers, and various departments including inventory management, shipping, billing, and production. Your communication skills will be vital as you respond to client queries, provide updates, and handle complaints efficiently to ensure customer satisfaction. Additionally, you will be responsible for processing sales orders, monitoring progress, ensuring timely deliveries, and managing returns and exchanges when necessary. In this role, you will also be involved in preparing and submitting regular reports on sales performance, orders, and forecasts. Maintaining and updating sales tracking systems, ensuring accurate data entry in the CRM system, and managing customer information will be essential tasks. You will also be required to organize all sales-related documents such as contracts, purchase orders, and invoices. Assisting in preparing presentations, proposals, and product demonstrations for clients, scheduling client meetings, and coordinating with suppliers and vendors will be part of your daily responsibilities. Your ability to analyze sales data, identify trends, and collaborate with the team to develop strategies for improving sales and customer engagement will be crucial. To qualify for this role, you should have a Bachelor's or Master's degree in Business Administration, Marketing, Sales, or a related field. Additional certifications in sales, marketing, or customer service will be a plus. A minimum of 1-2 years of experience in sales coordination, administration, or customer service is required, preferably in a sales-driven environment or industry. Experience in Industrial Sales or FMCG will be advantageous, along with familiarity with order management systems, CRM software, and sales tools. Strong communication, organizational, problem-solving, and customer service skills are essential, along with technical proficiency in Microsoft Office Suite and CRM software. Your attention to detail and ability to collaborate effectively with cross-functional teams will contribute to your success in this role.,