Sales Consultant

The primary focus of this role is to provide exceptional customer service and maximize sales opportunities, both at the initial point of sale and for future online transactions. You will be responsible for delivering outstanding customer service, following the sales process to promote online products, understanding Travelex product lines, upselling and cross-selling, and ensuring compliance with company policies and procedures. Key Responsibilities: - Deliver excellent customer service and maximize sales opportunities - Promote Travelex online products to customers - Embrace a digital mindset by utilizing social media platforms - Understand and communicate the features and benefits of Travelex product lines - Upsell and cross-sell whenever possible - Identify and prevent questionable transactions - Adhere to promotional marketing offers - Manage till stocks and investigate any discrepancies - Achieve individual KPIs and targets - Follow company policies and procedures, including audit, risk, health & safety, security, and customer service requirements - Maintain store presentation standards - Contribute to the success of the team - Complete required training in a timely manner Role-specific Experience and Skills: - Previous retail, cash handling, or banking experience - Strong customer service skills - Proficient numerical ability - Thorough knowledge of products, services, and procedures - Experience working with computer systems - Ability to work independently and in a team environment - Attention to detail and accuracy in routine activities - Flexibility to work different shifts and locations as needed - Proficiency in English language General Experience and Personal Qualities: - Self-aware, open-minded, and possessing personal and professional integrity - Positive attitude and a drive to succeed - Ability to build and maintain relationships with customers and stakeholders - Track record of meeting or exceeding performance targets - Strong problem-solving skills and ability to overcome objections - Customer-focused approach for long-term success In this role, you will be a key player in providing outstanding customer service, driving sales, and ensuring compliance with company standards to contribute to the overall success of Travelex.,