Sales Associate

Key Responsibilities

• Counselling & Consultation

• Understand the educational background, goals, and needs of prospective students.
• Guide them on suitable teacher training courses
• Explain course structure, content, duration, fees, certification, and career prospects.

• Sales Conversion

• Persuade and motivate potential students to enroll by highlighting course benefits and success stories.
• Handle objections professionally and provide appropriate solutions.
• Achieve or exceed monthly enrollment targets.

• Follow-Up & Relationship Building

• Maintain regular communication with interested candidates.
• Build rapport and provide updates or answers to queries.

• CRM & Data Management

• Maintain accurate records of calls, follow-ups, and conversions.
• Update lead status and remarks in the CRM.

• Product Knowledge

• Stay updated with all available courses, their features, certification details, and career outcomes.
• Understand market trends and competitor offerings.

• Collaboration

• Coordinate with the academic, support, and marketing teams to ensure accurate information sharing.
• Provide feedback from leads for continuous course and service improvement.

• Reporting

• Submit daily/weekly performance reports on leads contacted, demos booked, conversions, and revenue.

• Customer Support (Pre-enrollment)

• Resolve all queries related to course suitability, career prospects, and payment options before enrollment.
• Assist with technical guidance related to online course platforms or payment gateways.

• Compliance & Ethics

• Ensure honest representation of course benefits.
• Follow organizational policies and data privacy guidelines.

Job Insights:

1. Understanding Student Needs

   :
• Counselors should first understand the specific needs, goals, and challenges of each student.
• Ask open-ended questions to gather information about their academic interests, career aspirations, and any obstacles they face.

2. Highlighting Course Benefits

   :
• Clearly articulate the unique benefits and features of your courses.
• Explain how these courses can help students achieve their academic and career goals.

3. Addressing Concerns

   :
• Be prepared to address common concerns or objections, such as cost, time commitment, and relevance.
• Provide information about financial aid, flexible scheduling, and how the courses are designed to be practical and relevant.

4. Success Stories and Testimonials

   :
• Share success stories and testimonials from former students who have benefited from the courses.
• This can provide social proof and build trust.

5. Follow-Up

   :
• Follow up with students after the initial counseling session.
• Provide additional information, answer any lingering questions, and offer encouragement.

6. Building Relationships

   :
• Build a rapport with students to establish a long-term relationship.
• Show genuine interest in their success and well-being.

Qualifications: