Sales Associate

Role & responsibilities

Sales Target Achievement (35%)

• Achieve assigned monthly and quarterly sales targets (revenue / units).
  
• Drive conversions through effective product pitching and customer engagement.
  
• Contribute consistently to overall team sales performance.
  

2. Lead Management & Follow-ups (20%)

• Handle inbound and outbound leads across multiple channels.
  
• Conduct timely and structured follow-ups to improve conversion rates.
  
• Maintain accurate lead status and updates in CRM systems.
  

3. Customer Relationship Management (15%)

• Build and maintain long-term customer relationships for repeat business.
  
• Handle customer queries, objections, and concerns professionally.
  
• Ensure high customer satisfaction and a positive buying experience.
  

4. Product Knowledge & Presentation (10%)

• Develop strong understanding of products, pricing, offers, and competitors.
  
• Deliver clear, confident, and value-driven product presentations.
  
• Stay updated on new launches, features, and promotions.
  

5. Sales Process & Compliance (10%)

• Follow defined sales processes, scripts, and compliance guidelines.
  
• Ensure accurate documentation, order processing, and payment follow-ups.
  
• Adhere to company policies and ethical selling practices.
  

6. Reporting & MIS Updates (5%)

• Submit daily and weekly sales reports accurately and on time.
  
• Track pipeline status, sales performance, and conversion metrics.
  
• Maintain clean and updated CRM records.
  

7. Learning, Upskilling & Team Collaboration (5%)

• Participate in sales training, coaching sessions, and product demos.
  
• Implement feedback to improve performance and sales quality.
  
• Collaborate with team members to achieve collective sales goals.
  

Preferred candidate profile

• 2 to 5 years of experience in Sales / Inside Sales / Business Development
  
• Experience in

  E-learning, Health, Wellness, EdTech, or B2C sales

  is a plus
• Strong persuasion and closing skills
  
• Comfortable working in a fast-paced, target-driven environment