Sales Assistant - (Field Sales)

We are seeking a highly motivated and detail-oriented Sales Assistant to support our Account Managers (AMs) based in our Chennai office. This role is pivotal in enhancing commercial efficiency by contributing to the preparation of proposals, renewals, and customer engagements.
The ideal candidate will be a proactive team player with a strong understanding of sales processes, excellent communication skills, and the ability to collaborate effectively across teams and with customers.

Key Responsibilities:

Commercial Support:

Work closely with Account Managers to create, revise, and finalise commercial proposals and renewal documents that are tailored to customer needs while remaining compliant with internal guidelines.

Customer Interaction:

When required, engage directly with customers to clarify proposal elements, address queries, and help move opportunities forward. Exceptional verbal and written communication skills are essential.

Complex Deal Structuring:

Support the design of commercial offerings by analysing customer requirements and suggesting tailored, value-driven solutions. Contribute creative ideas for bespoke or non-standard proposals.

Internal Coordination:

Collaborate with internal teams such as Billing, Account Receivable, Contracts etc to ensure all contracts, proposals and renewals adhere to company policies and compliance standards, while balancing customer priorities.

Process Execution:

Develop a solid understanding of end-to-end sales and renewal processes, ensuring accurate and timely execution that meets both customer and internal stakeholder expectations.

Data Analysis & Tools Proficiency:

Utilise Excel and Google Sheets to generate cost estimates, revenue projections, and custom pricing models. Strong capability with formulas, pivot tables, and data analysis is required.

Multi-tasking & Time Management:

Manage multiple deliverables, timelines, and communications in a fast-paced environment. Strong organisational and time management skills are essential.

 

Sales Initiatives:

Leverage product adoption data to generate insights and intents for suggesting upsell/cross sell initiatives to Account Managers

Product Knowledge:

Gain and apply a solid understanding of Freshworks suite of products, plans, and pricing. Use this knowledge to clearly communicate value to customers and support AMs in strategic conversations.

4+ years in a sales support, commercial operations, or inside sales role (ideally within the SaaS or technology sector) - Preferred

Proficient in Microsoft Excel and Google Sheets Excellent interpersonal and communication skills Detail-oriented with strong organisational skills Ability to work under pressure and adapt to a dynamic environment Comfortable understanding and contributing to complex commercial structures

Why Join Us?

This is an exciting opportunity to join a high-performing sales environment where you ll work alongside experienced Account Managers and contribute directly to customer success and revenue growth. You will gain hands-on exposure to fast-paced, strategic sales processes, offering you invaluable insights and experience that can serve as a stepping stone to future roles across the wider Go-To-Market (GTM) function, including sales, customer success, revenue operations, or commercial strategy. If youre looking to grow your career in a collaborative and impactful commercial team, this is the role for you.