Job
Description
Role Definition Supports the management of key accounts, sales support, and account planning and assists with identifying and pursuing new opportunities and addressing customer issues. Responsibilities Supporting their day-to-day tasks, including preparing price proposals, creating presentations, and conducting research. Managing orders, providing general customer support, identifying opportunities for upselling and cross-selling, and collaborating on product launches, promotions, and pricing strategies. Collaborating with customers to collect information, selling additional products and services to current customers, and ensuring customers' needs are met. Monitoring the data entry, reporting, maintaining customer records, and being a point of contact for clients, resolving queries and addressing their requests. Desired Candidate Profile Education: Generally, requires bachelors degree in appropriate field or local equivalent. Demonstrated ability to negotiate effectively by focusing on collaborative, win-win outcomes rather than positional bargaining. Skilled in using active listening, probing, and rapport-building techniques to drive successful negotiations and resolve differences constructively. Strong client orientation with a proven track record of partnering for client success , including understanding client objectives, business models, and market landscape. Ability to build deep, trust-based relationships with clients, prioritizing their goals over personal agenda to create long-term value. Proficient in structured problem-solving methodologies from identification to resolution—while balancing stakeholder perspectives and analyzing risks and benefits. Adept at using diagnostic tools and data-driven approaches to resolve operational or process-related challenges. Experience in relationship management , delivering prompt and effective client interactions and ensuring continuous client satisfaction. Capable of monitoring client feedback, proactively addressing service gaps, and driving strong internal-external collaboration . High level of accountability, professionalism, and interpersonal effectiveness across cross-functional teams.
