Sales and Customer Support Executive

Designation: Sales and Support Specialist (Customer Happiness Department

Skills and Responsibilities

Job Title: Sales and Support Specialist (IT Services & SaaS)
Location: offline
Type: Full-time
Experience: 1–2 years preferred (freshers can apply)
Salary: ₹12,000 – ₹65,000/month + Incentives

About Us:
We are a fast-growing IT and SaaS company offering products like AI chatbots, WhatsApp marketing tools, websites, and automation services. We’re hiring a Sales and Support Specialist to handle leads, support clients, and ensure smooth onboarding and retention.

Key Responsibilities:

Sales:

• Respond to incoming leads via WhatsApp, email, or website
• Understand customer needs and pitch relevant solutions
• Conduct live product demos and explain pricing
• Follow up regularly and close deals
• Keep lead data updated in CRM
• To spend around 2-4 hours per day on chat support, 1 hour on webinar, and around 3 hours on outbound calling.

Support:

• Assist customers during onboarding
• Guide users on setup and usage
• Solve basic issues or escalate to tech team
• Provide fast, friendly communication on WhatsApp, email, or call
• Focus on customer satisfaction and retention

Requirements:

• Strong verbal and written communication (English & Hindi)
• Basic understanding of IT/SaaS tools preferred
• Patience and customer-first mindset
• Familiarity with CRM, WhatsApp Business, or email tools is a bonus
• Willingness to learn and adapt quickly

Perks:

• Fixed monthly salary + incentives
• Flexible work hours (remote available)
• Learning opportunities in sales, product, and support
• Certification after 6 months
• Growth-oriented team culture

How to Apply:
Email your resume to hr@sprouto.net or
WhatsApp us at 9638409072

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹60,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Paid sick time

Work Location: In person