Assistant Manager - Social Media Marketing Social Media Marketing As a Social Media Manager, you will lead the planning, creation and delivery of premium, social-first content across Twitter, Facebook, Instagram, LinkedIn. This will entail working closely with our various marketing / communications teams to help them articulate their needs, shape social briefs, understand social best practice and deliver their KPIs. Content ideation and creation are the heart of this role - and you will be expected to create social post copy, as well as brief and manage creative inputs (design, photography and video) to a consistently high standard that raises the bar in the higher / further academic industry and beyond. Strong working relationships are vital to success in this position. Develop social media strategy and make plans. Create original content for social media platforms, email marketing, website and platforms. Posting stories, posts on social media. Deploy 360 social marketing campaigns including Facebook, Twitter, Instagram etc. Leveraging both branding and performance campaign to balance awareness and online sales conversion objective. Design creatives for organic paid promotion of high quality. Manage and build relationships with influencers. Responding to any mentions over social media platforms like Facebook, Twitter, Pinterest, Instagram and engage with the social media users. Keep Up to Date with all Social Media Trends. Create Analyse Social Media Performance Report. Producing a consistent brand message across all the social media channels. Regular monitoring the competitor social media platforms and creating analysis report. Working with other departments to develop social media timelines that coincide with the version upgrades, ad campaigns, and other brand messages. Knowledge of Facebook Postings, Promotions, Business manager accounts, Ad creations, performance analysis, competitor analysis and Facebook mentions. Apart from postings and promotions, you should have knowledge of analytics to gauge the mood of the audience. You are all for team game, since you will have to coordinate with various teams (graphic designers, video editors, content writers etc). Requirements:- Extensive experience in social media promotion. Excellent skills in data processing and analysis, expert in Excel and data presentation. Result-oriented attitude. Experience in Academic Industry Preferred. Ability to develop the right voice for each social media platform. Should be able to understand what contents works for account being managed ad based on that should come up with creative ideas of campaigning. Should have ability of effective content calendar management. To study and analyse daily media (social news) and generate relevant content. To study past and current media trends and analyse their impact. Proven ability to build social media communities. Creation of Social media calendar which is inline with the marketing activities being performed through different marketing teams.

Company Overview: Digiversal combines education and business expertise to deliver holistic solutions that drive success. Our EdTech services enhance learning outcomes through academic mentorship, personalized tutoring, and structured study support. We manage one of the largest free digital libraries of study resources and leverage tech innovation to connect international university students with the right tutors and study material. Our mission is to make education work for everyone by fostering curiosity and delivering a responsive, inquiry-based pedagogical approach. Position: Sales and Customer Support Executive Location: Noida, UP Employment Type: Full-time, Rotational Shifts Role Overview: As a Sales and Customer Support Executive, you will be responsible for engaging with clients and Academic Mentors, handling inquiries, and providing solutions through voice (phone calls) and non-voice (email, live chat, WhatsApp, and social media) support. Your role will be pivotal in managing the customer journey, driving sales conversions, and ensuring a seamless customer experience. Key Responsibilities: Interact with clients and mentors via phone, email, live chat, WhatsApp, and social media messages. Own the sales process from lead generation to closure, ensuring customer satisfaction and retention. Effectively communicate service offerings, product USPs, and operational guidelines to potential clients. Identify customer needs and provide tailored solutions, contributing to revenue growth. Resolve customer issues efficiently, escalate unresolved concerns, and follow up on pending queries. Maintain a collaborative approach with internal teams to ensure smooth operations. Work in a 24/7 dynamic environment with flexible shift schedules. Ensure data accuracy and maintain comprehensive records of customer interactions. Required Skills & Competencies: Excellent communication skills in English (preference for Australia/UK accent proficiency). Strong interpersonal and analytical skills. Proficiency in typing (high speed and accuracy required for live chat support). Ability to work under pressure and meet tight deadlines. Effective multitasking and time management capabilities. Strong problem-solving skills with a customer-centric approach. Proficiency in CRM tools and Microsoft Office Suite is an added advantage. Educational Qualifications: Graduate from a reputed institution (any discipline). MBA or a Masters degree in a specialized subject is an added advantage. Experience in international client handling (voice and non-voice support). A background in Management/Medical Science/ Finance/accounting or engineering is beneficial but not mandatory. Why Join Digiversal? Dynamic and growth-oriented work environment. Opportunity to work with international clients. Learning and development opportunities. Competitive salary and incentives. Exposure to the fast-growing EdTech and business solutions domain. If you are passionate about customer engagement, sales, and providing top-notch support, we invite you to be part of our team!