Job Description: Sales and Customer Support ExecutiveCompany Overview: Digiversal combines education and business expertise to deliver holistic solutions that drive success. Our EdTech services enhance learning outcomes through academic mentorship, personalized tutoring, and structured study support. We manage one of the largest free digital libraries of study resources and leverage tech innovation to connect international university students with the right tutors and study material. Our mission is to make education work for everyone by fostering curiosity and delivering a responsive, inquiry-based pedagogical approach.Position: Sales and Customer Support ExecutiveExperience: 1-2 YearsLocation: Noida, UPEmployment Type: Full-time, Rotational ShiftsRole Overview: As a Sales and Customer Support Executive, you will be responsible for engaging with clients and Academic Mentors, handling inquiries, and providing solutions through voice (phone calls) and non-voice (email, live chat, WhatsApp, and social media) support. Your role will be pivotal in managing the customer journey, driving sales conversions, and ensuring a seamless customer experience.Key Responsibilities:Interact with clients and mentors via phone, email, live chat, WhatsApp, and social media messages.Own the sales process from lead generation to closure, ensuring customer satisfaction and retention.Effectively communicate service offerings, product USPs, and operational guidelines to potential clients.Identify customer needs and provide tailored solutions, contributing to revenue growth.Resolve customer issues efficiently, escalate unresolved concerns, and follow up on pending queries.Maintain a collaborative approach with internal teams to ensure smooth operations.Work in a 24/7 dynamic environment with flexible shift schedules.Ensure data accuracy and maintain comprehensive records of customer interactions.Required Skills & Competencies:Excellent communication skills in English (preference for Australia/UK accent proficiency).Strong interpersonal and analytical skills.Proficiency in typing (high speed and accuracy required for live chat support).Ability to work under pressure and meet tight deadlines.Effective multitasking and time management capabilities.Strong problem-solving skills with a customer-centric approach.Proficiency in CRM tools and Microsoft Office Suite is an added advantage.Educational Qualifications:Graduate from a reputed institution (any discipline).MBA or a Masters degree in a specialized subject is an added advantage.1-2 years of experience in international client handling (voice and non-voice support).A background in Management/Medical Science/ Finance/accounting or engineering is beneficial but not mandatory.Why Join Digiversal?Dynamic and growth-oriented work environment.Opportunity to work with international clients.Learning and development opportunities.Competitive salary and incentives.Exposure to the fast-growing EdTech and business solutions domain.If you are passionate about customer engagement, sales, and providing top-notch support, we invite you to be part of our team!

Job Title: Talent Acquisition and HR ExecutiveExperience: 1-3 YearsLocation: NoidaCompany: DigiversalJob SummaryWe are looking for a dynamic Talent Acquisition and HR Executive with 1-3 years of experience to join our HR team. The ideal candidate will be responsible for end-to-end recruitment, employee engagement, HR operations, and compliance management, contributing to a positive workplace culture and business success.Key ResponsibilitiesTalent Acquisition:Manage end-to-end recruitment process, including sourcing, screening, interviewing, and onboarding.Develop and implement effective sourcing strategies to attract top talent.Collaborate with hiring managers to understand hiring needs and job specifications.Utilize job portals, social media, employee referrals, and networking to identify potential candidates.Ensure a seamless candidate experience and efficient onboarding process.HR Operations & Employee Engagement:Assist in performance management, training, and development initiatives.Maintain HR records, employee databases, and documentation.Handle employee queries and grievances, fostering a healthy work environment.Conduct engagement activities, team-building events, and HR wellness programs.Ensure adherence to company policies, labor laws, and compliance standards.Support HR leadership in implementing HR strategies and initiatives.RequirementsExperience: 1-3 years in Talent Acquisition/HR functions.Education: Bachelor's or Masters degree in HR, Business Administration, or related field.Strong understanding of recruitment trends and HR best practices.Excellent communication and interpersonal skills.Ability to multitask, prioritize, and work in a fast-paced environment.Proficiency in MS Office, HR software, and applicant tracking systems (ATS) is a plus.What We OfferA dynamic and growth-oriented work environment.Opportunity to work with industry experts and a diverse team.Professional development and career growth opportunities.Competitive salary and performance-based incentives.Join us at Digiversal and be part of a team that drives excellence in education and business solutions!