Sales Analyst

IT Sales Operations Executive / Analyst

About the Role

We are seeking a detail-oriented and analytical IT Sales Operations Executive / Analyst to join our team in Bangalore and Gurugram. The ideal candidate will be responsible for optimising sales processes, managing CRM systems, analysing sales performance, and enabling cross-functional collaboration to drive efficiency and growth.

Key Responsibilities

1. Sales Process Optimisation

Collaborate with cross-functional teams (Finance, Sales, Accounting, etc.) to align operations with business objectives.

• Analyse operational data and performance metrics to identify bottlenecks and inefficiencies.
• Develop and implement process improvement initiatives to enhance productivity.
• Support business planning and forecasting for operational activities.
• Act as a consultant and advisor to operational leaders by providing insights and recommendations.
• Manage and track key operational projects with timely delivery and stakeholder updates.
• Drive change management initiatives for new systems and processes.
• Ensure compliance with company policies, industry regulations, and quality standards.
• Facilitate effective communication between business units and operations teams.
• Provide training and support to operations staff on tools and processes.
• Ensure accurate and timely sales reporting.

2. Data Analysis & Reporting

• Track sales KPIs and performance metrics.
• Prepare sales forecasts, dashboards, and pipeline reports using ISC tools.
• Provide insights on ISC opportunities (Signing and Revenue) to improve sales strategies.
• Regularly audit and clean CRM/sales databases to maintain accuracy.
• Implement data validation rules to ensure error-free entries.

3. Sales Enablement

• Ensure the sales team has access to the right tools, training, and resources.
• Coordinate with global marketing for collateral, presentations, and sales kits.

4. CRM Management

• Maintain clean and up-to-date CRM data (ISC).
• Support CRM customization and provide user training.
• Manage large volumes of sales, lead, and customer data across CRM, Excel, and BI tools.
• Build and maintain dashboards and reports using Excel, Power BI, or Tableau.
• Maintain back end of sales tools to ensure error-free, high-volume data handling.

5. Pricing & Quoting Support

Assist the sales team with pricing strategies and quote generation.

6. Cross-functional Collaboration

• Act as a bridge between Sales, Marketing, Finance, and IT.
• Support implementation of new sales technologies and tools.

7. Data Security & Compliance

• Ensure compliance with data protection regulations (e.g., GDPR, CCPA).
• Manage user access and permissions within sales tools.

Skills Required

• Strong understanding of sales processes and tools (CRM, BI tools).
• Analytical and data-driven mindset.
• Proficiency in Excel, PowerPoint, and data visualisation tools.
• Excellent communication and coordination skills.
• Familiarity with IT services/products (preferred but not mandatory).

Preferred Qualifications

• Bachelor's degree in Business, IT, or a related field.
• 25 years of experience in Sales Operations, preferably in IT/Tech.
• Certification in Salesforce or other CRM tools (a plus).

Location: Bangalore & Gurugram

Employment Type: Full-time

Experience Level: 25 years

https://www.careers-page.com/citsrvcs#openings