Sales Account Specialist, WW R&R

Description

At Amazon Worldwide Returns & ReCommerce (WWRR), we aspire to zero: zero cost of returns, zero waste, zero defects, and zero carbon.

We are an agile, innovative organization dedicated to making zero happen to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWRR includes business, product, program, operational, data, and software engineering teams, who together manage the lifecycle of returned and damaged products.

In this role, you will be supporting management of worldwide FBA returns products. You will collaborate with product marketers, product managers, software developers, program managers, and account managers to establish and execute on seller strategies, and help to manage queries from FBA Sellers. This is an exciting opportunity to create and champion novel best practices, identify improvement opportunities, suggest strategies, and delight customers.

Amazon is Earth's most customer-centric company and through WWRR, the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Key job responsibilities

• Be the primary POC to support sellers in the success of our programs, which may include executing workflows and recording and tracking your results
• Monitor performance metrics
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• Own metrics to drive down seller contacts through a deep understanding of our programs and seller issues
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• Assist in Voice of the Seller strategies, including executing emails and seller surveys
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• Track approvals from stakeholders and ensure timely delivery of campaign materials.
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• Work cross-functionally with Product Owners, Tech, Business, Finance, Product Safety, Legal, ACES and Operations partners.

Basic Qualifications

• Strong project management and organization skills with ability to manage multiple, competing priorities simultaneously
• Ability to analyze business requirements for functional, non-functional, testability and completeness
• Attention to detail, ability to analyze requirements, raise questions and seek clarifications required for testing
• Ability to prepare and share timely status reports with stakeholders
• Experience with collection, documentation and archival of all required testing artifacts in accordance with controls/audit requirements
• Proficiency with Microsoft Office Suite (Word, Excel)
• Proficient English knowledge, both verbal and written

Preferred Qualifications

• Knowledge of SQL
• Networks effectively with colleagues and develops others within the team (cross-training)
• Experience working with minimum 5-7 stakeholders