SailPoint Product Specialist

SailPoint Product Specialist (Customer Support)

Location: Bengaluru, Pune, Mumbai, Remote

Experience Required: 810 years

Employment Type: Full-time

Notice Period: Immediate Joiner Only

Key Responsibilities:

. Manage and optimize SailPoint onboarding/offboarding workflows to ensure

accurate provisioning and revocation of user access.

. Enforce Segregation of Duties (SoD) and Role-Based Access Control (RBAC) policies

to maintain compliance.

. Deliver advanced tier-2 and tier-3 support: troubleshoot complex technical issues,

perform log analysis, replicate issues, and escalate as required.

. Ensure adherence to SLAs by prioritizing incident response and resolution to

minimize business impact.

. Validate and test access changes from HR system updates (joiners, movers,

leavers) before production deployment.

. Collaborate with HR, IT, Security, and business teams to align identity governance

with regulatory standards (GDPR, SOX, etc.).

. Maintain up-to-date documentation, including workflows, SOPs, runbooks, and

knowledge base articles.

. Mentor and share knowledge with junior team members. • Support platform upgrades, patching, and configuration changes to enhance system reliability and security.

Required Skills & Experience:

• 8/10 years of experience in Identity and Access Management with strong hands-on expertise in SailPoint IdentityIQ or IdentityNow.
• Deep knowledge of Joiner-MoverLeaver (JML)

processes, SoD enforcement, endpoint provisioning, and certification

workflows.

• Proven expertise in troubleshooting connector and integration issues, log analysis, and ticket resolution.

• Experience integrating SailPoint with HR systems (e.g., Workday, SuccessFactors) and directories (Active Directory, Azure AD).

• Familiarity with IAM standards/protocols: SAML, SCIM, OAuth, REST APIs.

• Proficiency with ITSM/ticketing tools (ServiceNow, Jira) and ITIL-based service management.
• Excellent communication and stakeholder management skills.