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Senior Specialist, Product Management

Senior Specialist, Product Management

Mastercard

5 - 9 years

13 - 18 Lacs

pune

Posted:4 hours ago| Platform:

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Skills Required

product management payment processing digital payments agile scrum restful services requirements gathering

Work Mode

Work from Office

Job Type

Full Time

Job Description

Overview:

As a member of this team, you will have the chance to shape and influence the new customer experience using customer inputs, data and product development capabilities
As a Senior Specialist, you will become a Subject Matter Expert (SME) on the platform and work closely with engineering teams for product development and delivery
This role is heavily involved in overall product management lifecycle from ideation to delivery which includes product testing and release

Role:

We are reshaping CX by enhancing the ICCP UI iteratively, scaling consistent design to thereby deliver a world class and intuitive experience to address customer needs and align with customer expectations
We are looking for a Product manager who can perform the following: Interact successfully with customers and drive product development focusing on customer journey and experience
Analyse and articulate business, data, system integrations and interface requirements for roadmap features
Liaise between the Mastercards internal teams (account managers, regional product managers, customer support etc) and technical teams, translating customer pain areas into deliverable features, identifying possible solutions, and defining detailed product requirements
Elaborate features keeping the customer value in focus and ensuring the stories in the feature allow the engineers to fully execute the intended outcome of the feature
Work with development teams, software architects, product management, UX and other stakeholders to deliver elaborated features and ascertain correctness of the outcome
Participate in prioritization discussions within senior product management group
Validate technical delivery and ensure that delivered functionality complies with the product requirements and is fit-for-purpose
Prepare launches and monitors product performance, adoption, and operational health
Support and participate in post-launch reviews and ensure feedback is reincorporated into enhancements
Support development of user and release documentation
Communicate clearly and concisely (both verbally and in the written form) so that problems are effectively analysed, and outcomes agreed
Possess excellent interpersonal and presentation skills with ability to work with globally diverse team across different time zones
Develop deep knowledge of In Control Platform, payment processing, and the overall commercial business

About You:

Experience in requirements gathering and relationship building with external and internal customers
Experience in delivering cutting edge customer experiences and usage of components for creating front end interfaces
Demonstrated ability to understand complex software systems and communicate effectively with technical specialists
Proven Agile experience with a track record of being able to work closely with scrum teams, collaborate with vendors and peer level professionals to collaboratively deliver working software
Proven capacity to balance your work across multiple projects/work streams while still meeting deadlines
Ability to communicate clearly to all stakeholders from product, architecture, development and operational sides
Degree in Information Technology, Software Engineering, Business, or a related discipline
(Desirable) Understanding of RESTful services
(Desirable) Payment Industry experience.

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Senior Specialist, Product Management