SaaS Customer Success Associate, Full-Time Office-Based Role

0 years

0 Lacs

Posted:3 weeks ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Tech for Social Good


Responsibilities

1. Webinars & Demos: Host webinars and deliver live, personalized demos aligned to client needs.

2. Lead & CRM Management: Track all prospect interactions and sales pipeline updates using the CRM.

3. Client Communication: Handle outreach and follow-ups via calls, WhatsApp, and email throughout the sales cycle.

4. Proposal Preparation: Create and send tailored proposals based on specific client use cases.

5. Client Onboarding: Set up accounts and configure platforms to meet each client’s operational needs.

6. Post-Sales Support: Provide onboarding assistance and ongoing technical support after purchase.

7. Training Delivery: Conduct user training sessions to ensure clients can fully utilize the platform.


Qualifications

  • No specific degree or formal education required.
  • Must be fluent in

    Hindi and English

    (verbal and written).
  • Proficient in

    Microsoft Word, Excel, PowerPoint

    , and

    email communication

    .
  • Ability to

    learn and explain new software platforms

    confidently to clients.
  • Must be

    available full-time

    and not currently enrolled in any full-time academic course.
  • Immediate joiners preferred.


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