RSO - SECONDARY LOGISTICS OFFICER

Purpose/Objective

The Secondary Logistics is tasked with orchestrating the end-to-end secondary logistics processes, focusing on the strategic planning, coordination, and execution of cement product deliveries. This role is pivotal in ensuring that the distribution of products from manufacturing plants to customers is conducted efficiently, cost-effectively, and within the highest standards of customer service.

Key Responsibilities of Role

Logistics Planning: - Forecast demand and plan logistics capacity, accordingly, including fleet size, warehouse space, and staffing levels, to handle peak periods and growth projections. - Execute a comprehensive logistics strategy that ensures timely and cost-effective delivery of cement products. - Approve delivery orders based on truck availability and create shipments to manage inventory effectively. Coordination for Efficient Operations: - Coordinate with the Regional Sales Manager (RSM)/ Area Sales Managers (ASMs) to ensure timely dispatches of orders. - Collaborate with packing plant personnel and security teams to ensure smooth placement and movement of trucks, avoiding bottlenecks and delays. - Work closely with road coordinators and Plant Logistics Heads to facilitate faster order execution and resolve any logistical challenges that arise. Reporting and Communication: - Track and maintain logistics KPIs such as Order Execution Time (OET), Turnaround Time (TAT), and On-Time Delivery (OTD) to measure and report on operational efficiency. - Prepare and submit shift-wise Management Information System (MIS) reports detailing logistics performance to the Secondary Logistics Head. - Ensure effective communication during shift handover/takeover, including proper allocation of tasks and resources. Customer Service and Satisfaction: - Liaise with customers/dealers to provide updates on order status and address any delivery-related inquiries or concerns. - Enhance customer satisfaction by ensuring the safe and punctual delivery of cement products. Risk Management and Compliance: - Conduct risk assessments of the logistics network to identify vulnerabilities and implement risk mitigation strategies, including insurance and compliance with industry regulations. - Stay abreast of changes in transportation laws, safety standards, and environmental regulations, ensuring that all logistics activities are fully compliant. Technology Integration: - Utilize logistics software and technology to streamline operations, such as Transportation Management Systems (TMS) and GPS tracking for real-time visibility of shipments. Ethical Standards - Use ethical reasoning to guide decisions, considering the broader impact on the organization and stakeholders. - Ensure all communications, both verbal and written, reflect the organization’s commitment to integrity and ethics. Policy Adherence and Development - Implement and enforce organizational policies to maintain consistency and alignment with corporate objectives. - Contribute to policy development by providing feedback and insights from departmental operations. Organizational Skills - Prioritize tasks effectively to ensure timely completion of departmental objectives and projects. - Implement best practices in workflow management to reduce bottlenecks and improve output quality. - Manage multiple projects simultaneously, adapting to changing priorities and demands with agility. Transparency in Operations - Foster a culture of openness by sharing information transparently with team members and stakeholders. - Establish clear accountability mechanisms to track performance and decision-making within the department. - Document and communicate decision-making processes and rationales to ensure clarity and understanding. Key Stakeholders - Internal: - Plant Logistics Head - Support - S&OP and Logistics ERP - Lead - Cost & Serviceability - Secondary Logistics - Outbound support - Territory Sales Officer Key Stakeholders – External: - Transport Contractors

Technical Competencies

Budget Management and Resource Allocation-Cements,Contingency Planning-Cements,Data-Driven Decision Making-Cements,Financial Acumen-Cements,Fleet Management-Cements,Freight Management-Cements,Inventory Management-Cements,Operational Excellence & Innovation-Cements,Six Sigma in Logistics Operations-Cements

Qualifications and Experience

Education Qualification: - Master's degree/ MBA in Operations Management, Business Administration, or related field. Work Experience (Range of years): - 6+ years of experience in logistics or supply chain management, with a focus on transportation and distribution, preferably in the cement or manufacturing industry. Industry Knowledge: - Proficiency in logistics management software and an understanding of transportation regulations are essential for streamlining cement distribution.